CSR/PSR Spanish Speaker

we are actively seeking an experienced Customer Services Representative/ Patient Service Representative (PSR) who is a Spanish Speaker.

Location: Pakistan (Remote)

Timing: US Central Time(6pm -3 am PST)

Role and Responsibilities:

• You will be responsible for scheduling/canceling the appointments.
• Recalling patients to schedule the future appointments.
• Responding to them via email or the live chat option and helping patients connect with the provider.
• You would have to complete the patient's file in the EMR system and upload the documents before their first appointment.
• You will communicate with other team members to forward requests and resolve patients' concerns regarding any department.
• PSR will be the first interaction with the patient, so its important to have good communication skills with a better understanding.
• Behavior should be welcoming to give them the best experience with the facility.

Qualification:

• Have experience in a US/UK based Call Centre of HealthCare facilities.
• Can able to speak Spanish fluently
• Should be aware of HIPAA.
• Job Type: Full-time
• US/UK-based call center for healthcare: 2 years (Preferred)
• English (Compulsory)

Job Type: Full-time

Pay: From Rs80,000.00 per month

Work Location: Remote