Azure Cloud Support Engineer

Cooperative Computing (CC): We accelerate growth minded companies into the automated economy.

The business market is in rapid change, with consumer behavior placing significantly high expectations on businesses at every phase in the client experience. Each day, we experience a company dramatically shifting "industry norms" and in many cases, removing historical market leaders from their market leading position. These elements create extraordinary opportunities for our team members to excel.

CC delivers superior client experiences as the No.1 digital enabler of growth minded enterprises enabling their rapid growth and ensuring their sustainable and smooth transition into the Automated Economy.

Our team is passionate in delivering client value and is fanatical in how we go about ensuring we deliver extraordinary business results for our clients. We are committed to growing as individuals first, becoming the best version of ourselves in who we have been created to be. We take responsibility in our thoughts and actions, know our purpose and our end in mind and put these first in our lives.

• Be Fanatical & Passionate Delivering Superior Client Experiences
• It's who we are
• Growth is Contagious
• I grow, You grow, We all grow
• Be Innovative
• Looking at tomorrow today. We live outside our comfort zone; we ask difficult questions of ourselves; we take risks, and we are fearless to experiment and lead the way forward
• Show Empathy & Be Honest
• Every single word spoken, or action performed for our Clients, Team Members, Partners & Stakeholders will be filled with kindness, candor and honesty
• High Performance - It's not for everyone
• Our culture is our team members. We make the lives of our fellow team members better by first recognizing "I" am a team member first. We measure our progress constantly to be a better version of ourselves with every new day.

The Role:

As a Azure Cloud Support Engineer (L2), you will play a key role in our customer support team, focusing on the effective operation of cloud-based applications. Utilizing your solid experience, you will troubleshoot and resolve technical issues, contribute to preventive measures, and work with cross-functional teams to enhance system performance.

Capabilities:

The Azure Cloud Support Engineer is expected to have:

• Bachelor's degree in software engineering/computer science or equivalent experience in a related field.
• 3+ years of experience in a related field.
• Proficiency in diagnosing and troubleshooting technical issues related to cloud applications.
• Strong knowledge of cloud platforms such as AWS, Azure, or Google Cloud.
• Good problem-solving skills, able to handle moderately complex issues in high-pressure situations.
• Effective communication skills for conveying technical information to both technical and non-technical stakeholders.
• Collaboration skills for working with cross-functional teams, including development, operations, and quality assurance.
• Familiarity with DevOps and SysOps practices, including experience with CI/CD pipelines, infrastructure as code, and automation.
• Experience with monitoring tools and proactive issue identification in cloud environments.
• Understanding of preventive measures to enhance the stability of cloud services.
• Experience with incident response, including on-call rotation.

Results:

By leveraging these capabilities, the Azure Cloud Support Engineer will aim to achieve:

• Participates in a rotating on-call schedule, providing continuous support.
• Responds to incidents, outages, and critical issues affecting cloud services in a timely manner.
• Utilizes monitoring tools to proactively identify and address potential issues before impacting the client's environment.
• Collaborates with customers to understand their needs and offer effective solutions to optimize their cloud environments.
• Documents incidents and resolutions, contributing to a knowledge base for common issues and solutions.
• Enhances cloud service stability through preventive measures and automation.
• Communicates effectively with clients during incident resolution, ensuring high customer satisfaction.
• Provides insights to product development teams for continuous improvement.
• Applies a proactive approach to problem-solving, improving the efficiency of technical support.
• Documents technical solutions and troubleshooting steps accurately and comprehensively.
• Resolve technical problems, demonstrating solid expertise in cloud technologies, DevOps, and SysOps practices.