Daraz PK-Country Lead

1 week ago

Karachi, Sindh, Pakistan Alibaba Full time 40,000 - 80,000 per year

Basic Infomation

Department:

Daraz

Degree:

Bachelor

Work Experience:

5 year

Job Description

Lead and manage IT Helpdesk operations to ensure timely resolution of incidents and service requests with high SLA compliance and user satisfaction
Oversee IT ticketing system governance, including CSAT, escalation handling, and continuous improvement of IT services
Develop, implement, and maintain IT SOPs, knowledge base, and operational best practices aligned with organizational compliance standards
Monitor IT service performance through dashboards and reporting, conduct RCA for recurring issues, and drive proactive improvements
Coordinate with cross-functional teams to ensure reliable service continuity across all business locations
Manage IT operations team performance through training, mentorship, workload planning, and clear accountability
Ensure strong compliance with security tool in day-to-day IT operations
Ensure accurate inventory tracking and asset custodianship across all locations through periodic audits and strict compliance to asset policies
Maintain asset management platform data integrity (Hardware, Software, Licensing), ensuring records are updated in real time
Coordinate with respective BUs for CAPEX/OPEX planning, warranty claims, AMC renewals, billing and disposal governance

Position Requirement

Bachelor's Degree in Information Technology, Computer Science, or related field; ITIL certification preferred
Minimum 5 years+ of experience in IT Operations with at least 2-3 years in a supervisory/management role
Strong expertise in Helpdesk operations, ticket lifecycle management, and SLA governance using ITSM systems (e.g., ServiceNow)
Hands-on experience with IT asset lifecycle management including inventory control, compliance audits, procurement coordination, and disposal processes
Good understanding of endpoint management, user support technologies, and standard workplace IT solutions (Windows, networks, etc.)
Proven ability to develop and enforce IT SOPs and best practices aligned with ITIL framework
Experience working with security teams to ensure compliance with access management and device protection tools (e.g., MDM/EDR)
Strong leadership, stakeholder management, and vendor coordination skills
Analytical and data-driven mindset with proficiency in reporting using dashboards and KPI tracking tools
Excellent communication skills with ability to work under pressure and manage multiple priorities across distributed locations
Willingness to work after office hours or during weekends if required (campaign, project, activity, etc.)
Willingness to travel occasionally to Daraz locations and support on-site operational requirements.

  • Daraz PK-Country Manager

    1 week ago

    Karachi, Sindh, Pakistan Alibaba Full time $60,000 - $80,000 per year

    Basic InfomationDepartment:DarazDegree:BachelorWork Experience:10 yearJob DescriptionPayments Strategy & GrowthDesign and execute strategies to drive prepayment adoption and grow the share of prepaid transactions across Daraz Pakistan.Ensure the customer payment journey is frictionless, inclusive, and accessible across all Daraz touchpoints.Partnerships &...

  • Country Manager

    6 hours ago

    Karachi, Sindh, Pakistan Daraz Full time

    Payments Strategy & GrowthDesign and execute strategies to drive prepayment adoption and grow the share of prepaid transactions across Daraz Pakistan.Ensure the customer payment journey is frictionless, inclusive, and accessible across all Daraz touchpoints.Partnerships & Ecosystem DevelopmentBuild and strengthen partnerships with banks, telcos, digital...

  • Country Lead

    1 week ago

    Karachi, Sindh, Pakistan Daraz Full time 6,843,200 - 13,486,640 per year

    Lead and manage IT Helpdesk operations to ensure timely resolution of incidents and service requests with high SLA compliance and user satisfactionOversee IT ticketing system governance, including CSAT, escalation handling, and continuous improvement of IT servicesDevelop, implement, and maintain IT SOPs, knowledge base, and operational best practices...

  • Manager - Payments Channel & Experience

    1 week ago

    Karachi, Sindh, Pakistan Daraz Full time 1,500,000 - 3,000,000 per year

    About Daraz:Founded in 2015, Daraz is South Asia's leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most...

  • Ethics & Integrity Lead

    1 week ago

    Karachi, Sindh, Pakistan Daraz Full time 900,000 - 1,200,000 per year

    About DarazFounded in 2015, Daraz is South Asia's leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most...

  • Daraz-Country Performance Lead-Commercial

    1 week ago

    Karachi, Sindh, Pakistan Alibaba Full time 1,200,000 - 2,500,000 per year

    Basic InfomationDepartment:DarazDegree:BachelorWork Experience:2 yearJob DescriptionJob Summary:We are seeking a detail-oriented and data-driven Country performance lead to monitor, evaluate, and optimize the country's performance. The ideal candidate will analyze performance metrics, identify trends and anomalies, and generate actionable insights to support...

  • Daraz Pk-Finance Business Partner-PK

    1 week ago

    Karachi, Sindh, Pakistan Alibaba Full time 2,500,000 - 4,500,000 per year

    Basic InfomationDepartment:DarazDegree:BachelorWork Experience:5 yearJob DescriptionJob Summary:Serve as a strategic finance partner to business unit leaders, delivering financial insights, analysis, and guidance to drive informed decision-making, optimize performance, and support the achievement of organizational objectives.Key Responsibilities:Provide...

  • Daraz PK-BI Lead

    1 week ago

    Karachi, Sindh, Pakistan Alibaba Full time 1,200,000 - 2,400,000 per year

    Basic InfomationDepartment:DarazDegree:BachelorWork Experience:4 yearJob DescriptionKey Responsibilities:Analyze user acquisition, retention, and engagement metrics to drive data-backed growth strategies.Partner with Growth, CRM, and Marketing teams to identify scalable user growth opportunities and optimize funnel performance.Design and evaluate A/B tests...

  • Daraz PK-Lead-Financial Planning

    1 week ago

    Karachi, Sindh, Pakistan Alibaba Full time 1,200,000 - 3,600,000 per year

    Basic InfomationDepartment:DarazDegree:BachelorWork Experience:5 yearJob Description• Ownership of the Financial Planning Models, collecting all inputs from relevant stakeholders and ensuring outputs represent a coherent future view of business delivery.• Ownership, governance, review and execution of monthly commercial targets.• Perform qualitative...

  • Daraz PK-Supply Chain-Regional S&P Analyst

    6 hours ago

    Karachi, Sindh, Pakistan Alibaba Full time

    Basic InfomationDepartment:DarazDegree:BachelorWork Experience:2 yearJob DescriptionWe are looking for a Business Intelligence Analyst to support the analytical framework in the supply chain department and support on the analytical (finance modeling) front for ventures of Daraz. Through this role, we aim to offer you on the job learning and exposure to...