Assistant Manager Sales

4 days ago

Lahore, Punjab, Pakistan Harris Silicone & Glass Pvt. Ltd. Full time 1,200,000 - 3,600,000 per year

Position Title: Assistant Manager SalesDepartment: Sales & Business DevelopmentLocation: (Add your company location)Employment Type: Full-timeJob Summary

The Assistant Manager Sales (CRM Specialist) is responsible for managing the complete customer relationship lifecycle, ensuring efficient lead management, timely follow-ups, and strong coordination with the sales team. The role focuses on using CRM tools to drive revenue growth, improve customer experience, and support strategic decision-making through data insights.

Key ResponsibilitiesCRM & Sales Operations

  • Manage and maintain the company CRM system to ensure accurate and updated customer data.
  • Oversee the entire lead management cycle: lead assignment, follow-ups, pipeline tracking, and conversion reporting.
  • Monitor and analyze lead flow, sales funnel activities, and customer interaction history.
  • Ensure timely follow-up by sales teams and monitor performance through CRM dashboards.
  • Generate weekly, monthly, and quarterly sales performance reports.

Customer Relationship Management

  • Build strong relationships with new and existing customers through timely communication.
  • Understand customer needs and ensure they receive the right product/service information.
  • Handle customer queries, escalations, and coordinate resolutions with internal teams.
  • Maintain high customer satisfaction and retention through proactive engagement.

Sales Support & Coordination

  • Collaborate with the sales team to achieve monthly and quarterly targets.
  • Support in preparing proposals, quotations, and sales presentations.
  • Identify cross-selling and upselling opportunities using CRM insights.
  • Coordinate between marketing, operations, and finance for smooth sales operations.

Data Analysis & Reporting

  • Track sales KPIs including conversion rate, customer engagement, and lead response time.
  • Present insights to management to help improve processes and decision-making.
  • Recommend CRM system improvements and workflow optimizations.

Requirements

  • Bachelor's degree in Business Administration, Marketing, Sales, or related field (MBA preferred).
  • 2–5 years of experience in Sales with strong CRM exposure (HubSpot, Salesforce, Odoo, Zoho, or similar).
  • Strong analytical skills with proficiency in MS Excel and CRM reporting.
  • Excellent communication, negotiation, and relationship-building skills.
  • Ability to work under pressure, meet deadlines, and manage multiple tasks.
  • Strong organizational and follow-up skills.

Key Skills

  • CRM Management
  • Lead Management
  • Sales Coordination
  • Customer Service & Relationship Building
  • Reporting & Data Analysis
  • Communication & Negotiation
  • Problem Solving
  • Team Collaboration

Job Type: Full-time

Work Location: In person

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