CSD Floor In-Charge

2 weeks ago

Lahore, Punjab, Pakistan ARD Developers Full time 104,000 - 130,878 per year

Full job description

Job description:

We are seeking a results-driven Customer Services Floor In-Charge with a strong background in Reputed Real Estate Group to lead Customer Services operations. The ideal candidate will lead in this domain, and fostering strong relationships with customers.

Key Responsibilities:

End To End Customer Services

All over Submission Operations

Cross Functional Coordination with Sales Partners

Complaints Resolution

Obtain Daily, Weekly, Monthly Reporting

Data Analysis

Hands-on ERP operating experience

Fluent in English,Urdu

  • Obtain World Class Customer Experience

  • Customer Leadership: Always standing as face value of company, while fostering a culture of world class experience.

  • Market Analysis: Adopt market trends, competitor activities, and customer preferences to identify retention opportunities.

  • Lead Client Relationships: Lead strong relationships with bookes members, retailers, and other key stakeholders in the Real Estate sector.

  • Lead Services Performance Monitoring: Analyze services performance data and prepare regular reports for senior management.

  • Lead & Ensure adherence to company policies and industry regulations.

Qualifications & Requirements:

  • Bachelor's degree in Business Administration, Marketing, or a related field (MBA is a plus).

Experience:

-Minimum 4–5 years of customer services in experience in REAL ESTATE.

  • Strong understanding of Real Estate Project dynamics.

  • Excellent communication, negotiation, and team runner skills.

  • Proficiency in MS Office and CRM software..

Why Join us?

  • Opportunity to work with a leading brand in the Real Estate sector.

  • Competitive salary package and performance incentives.

  • Professional growth and career advancement opportunities.

Job Type: Full-time

Work Location: In person

This role will not only help distribute workloads more effectively but also support key functions such as customer experience, data management, compliance, ultimately contributing to improved performance across the department.

Female Candidate with relevant 4-5 Years experience are encouraged to apply.

Job Type: Full-time

Work Location: In person

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