Call Center Agents/CSR
3 days ago
An Australian Medical Company - Healthcare Evolutions - is seeking a dedicated and enthusiastic individual to join our team as CSR/Call Center Agent at our Islamabad office located in E-11.
Position: CSR/Call Center Agent
Location: E-11, Islamabad, Pakistan
Company: Healthcare Evolutions
Job Type: Full-time
Salary: 60, ,000 PKR (salary range based on interview performance and experience)
Working Hours: 3:30 AM - 12:00 PM (Pakistan Standard Time) corresponding to 08:30 AM - 05:00 PM (Australian Standard Time)
Key Responsibilities:
· Handle inbound and outbound customer calls professionally and courteously.
· Provide excellent customer service, addressing Patient inquiries, resolving issues, and ensuring Patient satisfaction.
· Communicate effectively within and outside the organization to ensure smooth interactions.
· Maintain accurate and detailed records of customer interactions.
Requirements:
· Excellent English Communication skills required
· Ability to effectively communicate with Patients and colleagues.
· Proficient in using communication tools and software.
· Flexibility to work during 03:30 AM - 12:00 PM (Pakistan Standard Time) corresponding to 8:30 AM - 5:00 PM (Australian Standard Time)
Timing may vary due to day light saving.
Application Process:
Interested candidates are encouraged to apply by sending their updated CV to
Note:
· Female candidates are strongly encouraged to apply.
· Office timings are aligned with Australian Standard Time and may vary occasionally.
· Only shortlisted candidates will be contacted for interviews.
Job Type: Full-time
Pay: From Rs60,000.00 per month
Work Location: In person
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