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Customer Support Representative

2 weeks ago

Rawalpindi, Punjab, Pakistan Allure Digital Full time 300,000 - 600,000 per year

Company Description

Allure Digital is an IT firm specializing in digital marketing, software development, HR consultancy, and customer support solutions. Founded in 2013 and expanded globally in 2021, Allure Digital serves over 1,000 clients across the United States. We have grown our passionate team to 150 members over the past years. Diversity and inclusion are at our core, and we maintain a balanced gender ratio while embracing talent from various nationalities.

Allure Digital is committed to promoting a positive work environment, work-life balance, and offering competitive compensation and benefits.

Role Description

This is a full-time, on-site role for a Customer Support Representative located in Rawalpindi, Pakistan. The Customer Support Representative will handle day-to-day customer service tasks, including addressing customer queries, troubleshooting issues, ensuring customer satisfaction, and providing timely and efficient support. The role demands effective communication and problem-solving skills to maintain high levels of customer satisfaction.

Qualifications


• Customer Support, Customer Service, and Customer Satisfaction skills


• Excellent Communication skills


• Troubleshooting capability


• Strong problem-solving ability


• Previous experience in customer support roles is a plus


• Ability to work effectively in a team-oriented environment