Senior Tech Support Engineer and Systems Administrator

All applicants are required to complete this form. Applications submitted without the form will not be considered:

Introduction:

East Consulting, headquartered in Boston, is a pioneering Employer-of-Record (EOR) company with a base in Islamabad, Pakistan. As an EOR, we handle all aspects of employment for businesses, allowing them to hire employees in different locations outside their legal jurisdiction. Our core services encompass both technical and non technical recruitment, ensuring that our partners in North America have access to top talent for their diverse needs.

Introduction to Client:

At Zog Inc., we are committed to providing innovative IT solutions and exceptional service to our clients. As a small yet impactful IT service business, we focus on delivering value and building lasting relationships. We are looking for a detail-oriented and proactive Bookkeeper to support our financial operations.

Responsibilities:

• Provide remote support to the IT Services Team via Teams, email, ticketing system, and phone.
• Act as senior technical resource for ConnectWise PSA and ConnectWise Automate, including systemwide upgrades and Azure-based troubleshooting.
• Serve as primary automation and scripting engineer within ConnectWise Automate (PowerShell expertise required).
• Ensure 100% deployment and version control of management and validation tools across all managed systems.
• Configure, deploy and manage cybersecurity tools such as SentinelOne and BlackPoint Cyber.
• Perform scheduled off-hours maintenance for firewalls (primarily SonicWall), wireless controllers, switches, servers and desktops.
• Deliver Tier 1–3 technical support, resolving issues in Windows and macOS environments.
• Administer and support Microsoft 365 services (Exchange Online, SharePoint, Teams, Entra ID).
• Troubleshoot and resolve desktop, laptop, printer and network issues.
• Maintain comprehensive documentation of systems, tickets, and procedures.
• Accurately log time and ticket details in accordance with company standards.
• Lead in troubleshooting complex, escalated issues and mentor junior engineers.
• Communicate clearly and professionally with team members.

Requirements:

• Bachelor's or Master's degree in Computer Science, Engineering, Information Science, or related field.
• Strong English language skills (written and spoken).
• 5–10 years of experience in remote IT support roles.
• Proficiency in Microsoft Azure and Microsoft 365 administration.
• Experience with Windows 10/11 and macOS support.
• Solid understanding of networking (DNS, DHCP, VPN).
• Independent worker with reliable internet connectivity.
• Availability during US Eastern Time business hours, with flexibility for off-hours work.
• Prior MSP experience is required.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft 365) strongly preferred.
• Experience with RMM, PSA, and IT documentation tools.
• Familiarity with modern security tools (MFA, antivirus, backup).

Salary Range:

• USD /month

Additional Details & Perks:

• Remote
• Comprehensive Medical Coverage
• PTO
• Gym Membership Discount

We are committed to making East Consulting a more diverse and inclusive workplace. We are continuously making changes to ensure that all voices, especially those of minorities, are heard, supported, and celebrated. Our efforts go beyond hiring—we provide every employee with ongoing training, support, and development throughout their East Consulting career, including specific training focused on inclusivity.

To all recruitment agencies: East Consulting does not accept agency resumes. Please do not forward resumes to our employees. East Consulting is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company.