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Customer Service Representative

2 weeks ago

Karachi, Sindh, Pakistan Sastaticket Full time $104,000 - $130,878 per year

We're looking for a Customer Service Representative who is passionate about delivering outstanding service and helping travelers plan memorable experiences. In this role, you'll be responsible for guiding customers throughout their journey — from providing accurate travel information to booking arrangements and resolving post-booking concerns. Your focus will be on ensuring customer satisfaction, building trust, and driving loyalty to our brand.

Key Responsibilities:

  • Manage incoming customer calls and provide professional, timely assistance.
  • Guide customers step-by-step through the booking process.
  • Handle cancellations, refunds, and other changes, ensuring records are accurately updated in the system.
  • Understand customer preferences and recommend suitable travel options or packages.
  • Follow up with customers to offer support, confirm updates, and ensure satisfaction.
  • Address complaints empathetically, offering effective solutions or alternatives.
  • Keep customers informed about current promotions, offers, and services.
  • Contribute to team performance by working toward first-contact resolution targets.
  • Stay updated on company products, policies, and any service-related changes.

Qualification:

  • Bachelor's degree
  • Fresh or 1 year of experience in a customer service, support, or travel-related role

Must-Have Skills:

  • Effective communication skills.
  • Strong interpersonal skills and a positive, customer-first attitude.
  • Ability to work well within a team and handle a fast-paced work environment.
  • Basic understanding of travel services and customer support tools is a plus.

We Offer

  • Market Competitive Salary
  • Medical coverage for Self & Dependents
  • Company Stock Sharing Plans
  • Gratuity
  • Annual Travel Allowance
  • Opportunity to work in a collaborative, innovative environment
  • Continuous learning and professional development opportunities

Location:

  • Karachi (On-Site)

Note: Please apply only if you meet the specified criteria.

Job Type: Full-time

Location:

  • Karachi (Required)

Work Location: In person