Quality Assurance Executive

2 weeks ago

Islamabad, Islamabad, Pakistan Bright Ideas Communications Full time 600,000 - 1,200,000 per year

Job Type: Full-time

Job Overview:

Job Opportunity – QA Executive

Location: Gulberg Green

Job Type: Full-time

We are hiring QA Executives to join our growing team. The ideal candidate will be responsible for ensuring quality standards, monitoring processes, and identifying areas of improvement to enhance overall performance.


Key Responsibilities:

Conduct random + targeted sampling for smart auditing.

Perform daily recording & CRM reviews for ongoing monitoring.

Provide timely feedback within 48 hours.

Instantly flag critical issues and escalate in real-time.

Prepare daily reports on fresh leads.

Review calls and text messages for quality compliance.

Identify errors and highlight process gaps.

Support calibration sessions and process optimization.

Role Titles:

Calibration Owner

Process Optimizer

Issue Reporter

Performance Analyst

Process Monitor

Call Reviewer

Error Identifier


Requirements:

Bachelor's degree (preferred)

Strong analytical & problem-solving skills

Excellent communication and reporting abilities

Previous QA/Call Center/Process Monitoring experience is a plus


What We Offer:

Competitive salary package

Growth & learning opportunities

Supportive and collaborative work environment

We are looking for a fluent Spanish and English-speaking Customer Support Executive to join our team. The ideal candidate will handle customer inquiries, provide accurate information about our services, resolve issues, and ensure a smooth customer experience.

Key Responsibilities:

Handle incoming calls, WhatsApp, emails, and chat inquiries in Spanish and English

Assist customers with booking appointments, rescheduling, and follow-ups

Provide information about services, treatments, and promotions

Maintain a professional and empathetic approach in all interactions

Record customer details and update CRM systems (e.g., Bitrix24)

Collaborate with doctors and clinic staff to ensure smooth communication

Follow up with customers for feedback and reminders

Requirements:

Fluency in Spanish and English (spoken and written) – must

Strong communication and interpersonal skills

Previous experience in customer support, hospitality, or clinic/healthcare industry preferred

Ability to multitask and handle pressure in a fast-paced environment

Basic computer and CRM knowledge (Bitrix24 experience is a plus)

Positive, patient, and problem-solving attitude

What We Offer
:

Competitive salary + performance incentives

Training and growth opportunities

Friendly and professional work environment

Opportunity to work with an international brand in the aesthetics/healthcare industry

  • Quality Assurance Tester

    2 weeks ago

    Islamabad, Islamabad, Pakistan Posybl Full time 900,000 - 1,200,000 per year

    Company DescriptionPosybl is a software development agency specializing in creating robust custom web and mobile applications. Our mission is to transform innovative business ideas into smart, efficient software solutions. We focus on delivering high-quality web and mobile apps within your budget and time frame. Our expertise includes developing social...

  • Coordinator Quality Assurance

    2 weeks ago

    Islamabad, Islamabad, Pakistan TMUC Pakistan Full time 900,000 - 1,200,000 per year

    Company DescriptionThe Millennium Universal College (TMUC) is an institution of higher education and executive programs in Pakistan. TMUC brings leading international undergraduate, postgraduate, and professional qualifications to the country. It aspires to be recognized as the leading institution of borderless education, committed to providing opportunities...

  • Quality Assurance

    2 weeks ago

    Islamabad, Islamabad, Pakistan A.S Global HR Services & Solutions Full time 1,200,000 - 2,400,000 per year

    Our client having office in I-10/3, Islamabad is looking for a detail-oriented and experienced Quality Assurance (QA) Engineer to join their engineering team. The ideal candidate will be responsible for designing and executing test plans, identifying and reporting bugs, and ensuring the overall quality of our software products. You will work closely with...

  • Software Quality assurance

    7 days ago

    Islamabad, Islamabad, Pakistan Cosmetic Laser & Skin Clinic Full time 480,000 per year

    For one of our associated business, We are looking for Passionate software quality assurance engineer, who is able to develop and execute exploratory tests to ensure product quality.QA engineer responsibilities include designing and implementing tests, debugging and defining corrective actions. You will also review system requirements and track quality...

  • Software Quality Assurance Engineer

    1 week ago

    Islamabad, Islamabad, Pakistan DevEntia Tech Full time 1,200,000 - 3,600,000 per year

    Company DescriptionDevEntia Tech Pvt. Ltd. is a leading custom software development agency specializing in web development, mobile development, blockchain technology, and machine learning. Our experienced team of developers and designers is committed to delivering high-quality services that exceed our clients' expectations. We focus on understanding our...

  • Software Quality Assurance Engineer

    1 day ago

    Islamabad, Islamabad, Pakistan URUK IT Solutions - Pakistan Full time 1,200,000 - 3,600,000 per year

    Software Quality Assurance TesterWe are looking for experienced and ambitious Software Quality Assurance Tester to join our team in Islamabad, Pakistan. As a Quality Assurance Tester, you will testing our web and mobile applications by executing test cases, documenting the results of testing, and work collaboratively with other developers.You must have...

  • Quality Assurance Executive

    5 days ago

    Islamabad, Islamabad, Pakistan EaseFix Full time 900,000 - 1,200,000 per year

    Job Title: QA Executive - Call CenterLocation: DHA Phase 2, IslamabadTimings: 12:00 PM – 9:00 PM (Monday to Friday)Department: Quality AssuranceJob Overview:We are looking for a dedicated and detail-oriented QA - Call Center to oversee and maintain the quality standards of our customer support operations. The ideal candidate will be responsible for...

  • Software Quality Assurance Engineer

    2 weeks ago

    Islamabad, Islamabad, Pakistan Turing Technologies Full time 600,000 - 1,200,000 per year

    Company DescriptionTuring Technologies is an innovation and growth firm dedicated to helping leading companies find their next big growth area, build next-gen digital products, and grow their customer base rapidly. We specialize in bringing new thinking to innovation, digital development, and growth marketing. By leveraging our expertise, we drive the...

  • Quality Assurance

    2 weeks ago

    Islamabad, Islamabad, Pakistan Elaan Marketing Full time 300,000 - 1,800,000 per year

    House of Elaan is a diversified business group comprising Ovais Construction, Elaan Marketing, Kreators (Software Development), and multiple other ventures. With its head office at Gulberg Trade Centre, Gulberg Greens, Islamabad, and several operational units across Islamabad, the group is engaged in construction, real estate, software, and marketing...

  • Quality Assurance

    2 weeks ago

    Islamabad, Islamabad, Pakistan OSTRYX Full time 900,000 - 1,200,000 per year

    Web/Mobile Apps (1-2 Years Experience Required)Company:OstryxLocation:Islamabad, Pakistan (On-site)Job Type:Full-timeAbout Us:Ostryx is a dynamic digital solutions provider based in Islamabad, partnering with innovative clients across the United States. We specialize in delivering top-tier software development and quality assurance services. Our team is...