Quality Assurance Executive

3 days ago

Islamabad, Islamabad, Pakistan Bright Ideas Communications Full time 600,000 - 800,000 per year

Job Type: Full-time

Job Overview:

Job Opportunity – QA Executive

Location: Gulberg Green

Job Type: Full-time

We are hiring QA Executives to join our growing team. The ideal candidate will be responsible for ensuring quality standards, monitoring processes, and identifying areas of improvement to enhance overall performance.


Key Responsibilities:

Conduct random + targeted sampling for smart auditing.

Perform daily recording & CRM reviews for ongoing monitoring.

Provide timely feedback within 48 hours.

Instantly flag critical issues and escalate in real-time.

Prepare daily reports on fresh leads.

Review calls and text messages for quality compliance.

Identify errors and highlight process gaps.

Support calibration sessions and process optimization.

Role Titles:

Calibration Owner

Process Optimizer

Issue Reporter

Performance Analyst

Process Monitor

Call Reviewer

Error Identifier


Requirements:

Bachelor's degree (preferred)

Strong analytical & problem-solving skills

Excellent communication and reporting abilities

Previous QA/Call Center/Process Monitoring experience is a plus


What We Offer:

Competitive salary package

Growth & learning opportunities

Supportive and collaborative work environment

We are looking for a fluent Spanish and English-speaking Customer Support Executive to join our team. The ideal candidate will handle customer inquiries, provide accurate information about our services, resolve issues, and ensure a smooth customer experience.

Key Responsibilities:

Handle incoming calls, WhatsApp, emails, and chat inquiries in Spanish and English

Assist customers with booking appointments, rescheduling, and follow-ups

Provide information about services, treatments, and promotions

Maintain a professional and empathetic approach in all interactions

Record customer details and update CRM systems (e.g., Bitrix24)

Collaborate with doctors and clinic staff to ensure smooth communication

Follow up with customers for feedback and reminders

Requirements:

Fluency in Spanish and English (spoken and written) – must

Strong communication and interpersonal skills

Previous experience in customer support, hospitality, or clinic/healthcare industry preferred

Ability to multitask and handle pressure in a fast-paced environment

Basic computer and CRM knowledge (Bitrix24 experience is a plus)

Positive, patient, and problem-solving attitude

What We Offer
:

Competitive salary + performance incentives

Training and growth opportunities

Friendly and professional work environment

Opportunity to work with an international brand in the aesthetics/healthcare industry

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