NOC Specialist

The Network Admin Engineer / Network Operations Center (NOC) Specialist plays a critical role in ensuring the continuous and efficient operation of global IT infrastructure, with a particular focus on network systems. This position is responsible for proactive monitoring, rapid incident response, and first-line troubleshooting of network devices, servers, applications, and security systems. The NOC Specialist will work in a 24/7 environment, collaborating with various IT teams and business units to maintain high availability and performance of mission-critical systems across diverse geographical locations.

Key Responsibilities:

• Monitoring and Surveillance:
• Continuously monitor network performance, health system, and security events using a variety of monitoring tools
• Proactively identify and alert potential issues, anomalies, and service degradations across WAN, LAN, WLAN, and locations 'connectivity.
• Monitor critical applications, communication links and infrastructure
• Incident Management & Response:
• Act as the first point of contact for all IT network infrastructure-related incidents reported by users or detected by monitoring systems.
• Perform initial triage, diagnosis, and troubleshooting of network, server, and application issues.
• Escalate incidents to appropriate Level 2/3 support teams (e.g., TAQA infrastructure team, Application Support, Cybersecurity) following defined escalation procedures.
• Document all incidents, resolutions, and troubleshooting steps accurately in the IT Service Management ticketing system.
• Participate in root cause analysis efforts for recurring incidents.
• System Administration & Maintenance (First-Line):
• Fully support, configure, maintain and upgrade corporate's networks
• Install and integrate new server hardware and applications into network
• Keep an eye out for needed updates / upgrades
• Support and administer third-party applications
• Ensure network security and connectivity
• Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
• Resolve problems reported by end user
• Define network policies and procedures
• Specify system requirements and design solutions
• Research and make recommendations on server system administration
• Perform routine system checks and health assessments of network devices (routers, switches, firewalls, Wi-Fi access points, communication links).
• Execute basic configuration changes and system reboots as per documented procedures.
• Assist with patching and upgrading activities, monitoring their impact on services.
• Security Operations (First-Line):
• Monitor security alerts from TAQA SOC platform and other security tools.
• Perform initial investigation of suspicious activities and escalate to the Cybersecurity team as required.
• Adhere to all company security policies and procedures.
• Communication & Reporting:
• Provide timely and clear communication to stakeholders regarding incident status, planned outages, and service impacts.
• Generate daily, weekly, and monthly reports on network performance, incident trends, and system availability.
• Maintain accurate operational documentation, runbooks, and knowledge base articles.
• Collaboration & Teamwork:
• Work effectively within a 24/7 shift rotation, ensuring seamless handover of duties and information.
• Collaborate with other IT teams (e.g., Infrastructure, Applications, Onsite IT) to resolve complex issues and implement solutions.
• Participate in training sessions to enhance technical skills and knowledge.

Qualifications:

• Education:
• Bachelor's degree in computer science, Information Technology, Telecommunications, or a related field.
• Relevant certifications (e.g., Cisco, FortiGate , Azure etc) are highly desirable.

Experience:

• Minimum of 2-4 years of experience in a Network Operations Center (NOC) or similar IT operations role, preferably within a large enterprise environment.
• Experience with network monitoring tools.

Required Skills:

• Solid understanding of networking concepts (TCP/IP, VLANs, routing protocols).
• Familiarity with Cisco IOS, FortiGate and other network operating systems.
• Azure Landing zone hands on experience with Microsoft Azure Certification(s)
• Exposure to virtualization technologies
• Experience in cloud migration
• Knowledge of cybersecurity principles and tools is beneficial.
• Excellent problem-solving and analytical skills.
• Strong communication skills (written and verbal) with the ability to convey technical information to non-technical audiences.
• Ability to work under pressure in a fast-paced environment and make quick, sound decisions.
• High level of attention to detail and accuracy.
• Strong teamwork and collaboration skills.
• Ability to work flexible shifts, including nights, weekends, and holidays.

Working Conditions:

• This position operates in a 24/7 NOC environment, requiring shift work (days, nights, weekends, holidays).
• Primarily desk-based work, monitoring screens and responding to alerts.
• May require occasional on-call responsibilities

Job Type: Full-time

Application Question(s):

• What is your current salary?
• What is your expected salary?

Experience:

• NOC: 2 years (Required)

Work Location: Remote