Online Store Manager
2 weeks ago
Location:
Fortress Stadium, Lahore, Pakistan
Brand:
Dubai Grocers
Platform:
Shopify
Job Description
Dubai Grocers is hiring a
dedicated and proactive Online Store Manager
to handle and grow our e-commerce operations. This is a
fully online retail role
with no physical warehouse—ideal for someone who can independently manage digital operations, customers, and vendor coordination.
Key Responsibilities
- Customer Service (Online):
- Respond to customer queries on Instagram, Facebook, WhatsApp, and other platforms.
- Provide smooth customer experience with quick and professional replies.
- Shopify Store & Order Management:
- Manage all orders, inventory updates, and product listings on Shopify.
- Ensure all orders are processed accurately through third-party vendors/suppliers.
- Vendor / Supplier Coordination:
- Communicate with suppliers for product sourcing, availability, and pricing.
- Ensure timely procurement and delivery arrangements.
- Accounts & Billing:
- Maintain monthly billing, expense sheets, vendor payments, and account summaries.
- Share regular performance and sales reports.
- Social Media Management:
- Create and upload basic posts/stories for Dubai Grocers social media pages.
- Assist in online campaigns and promotions.
- Operational Management (Online):
- Full backend control of Shopify.
- Ensure smooth online store operations, stock accuracy, and customer satisfaction.
Requirements
- Experience in e-commerce store management (Shopify is mandatory).
- Strong communication and customer service skills.
- Basic skills in social media content creation.
- Ability to manage accounts/billing with accuracy.
- Highly responsible, self-driven, and organized.
Salary & Timings
- Competitive salary (based on experience).
- Full-time role based in Lahore (online store operations only).
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