Sales Representative

2 weeks ago

Lahore, Punjab, Pakistan GRACE Full time 40,000 - 60,000 per year

Job Positions:

1) Customer Support Executive

2) Sales Representative

Location: PIA Road Lahore, Pakistan

Shift timings: 5pm - 2am or 6pm - 3am

Salary 40K - 60K Basic Salary + incentives

Responsibilities:

  • Handle incoming calls or make cold calls (sales) from in a professional and courteous manner
  • Assist in boarding load, tracking shipments, and resolving any issues related to their dispatch requests
  • Negotiate with carriers
  • Coordinate with dispatchers to ensure timely delivery of goods and services to customers
  • Provide customers with accurate and up-to-date information on the status of their dispatch requests
  • Respond promptly and effectively to customer inquiries and complaints
  • Escalate complex issues to the appropriate department or individual
  • Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided
  • Keep accurate records of customer interactions and transactions
  • Provide regular updates to customers on the status of their dispatch requests
  • Identify opportunities to improve customer service processes and procedures.

Qualifications:

  • Intermediate, High school diploma, or equivalent required; associate's or bachelor's degree preferred
  • Minimum of 1-2 years of experience in customer service, preferably in a call center environment
  • Strong communication skills, both written and verbal, with a clear and professional telephone manner
  • Ability to multitask and work in a fast-paced environment
  • Knowledge of customer service principles and practices
  • Familiarity with dispatch processes and procedures preferred

Perks and Benefits:

  • Uncapped incentives ($).
  • Daily meals
  • Gaming arena
  • Refreshments
  • Monthly bonuses
  • Annuals tours/ BBQ nights.
  • Transportation for female employees

To apply, send resume at: or WhatsApp:

Job Type: Full-time

Pay: Rs40, Rs60,000.00 per month

Work Location: In person

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