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Sales Representative
2 weeks ago
Job Positions:
1) Customer Support Executive
2) Sales Representative
Location: PIA Road Lahore, Pakistan
Shift timings: 5pm - 2am or 6pm - 3am
Salary 40K - 60K Basic Salary + incentives
Responsibilities:
- Handle incoming calls or make cold calls (sales) from in a professional and courteous manner
- Assist in boarding load, tracking shipments, and resolving any issues related to their dispatch requests
- Negotiate with carriers
- Coordinate with dispatchers to ensure timely delivery of goods and services to customers
- Provide customers with accurate and up-to-date information on the status of their dispatch requests
- Respond promptly and effectively to customer inquiries and complaints
- Escalate complex issues to the appropriate department or individual
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided
- Keep accurate records of customer interactions and transactions
- Provide regular updates to customers on the status of their dispatch requests
- Identify opportunities to improve customer service processes and procedures.
Qualifications:
- Intermediate, High school diploma, or equivalent required; associate's or bachelor's degree preferred
- Minimum of 1-2 years of experience in customer service, preferably in a call center environment
- Strong communication skills, both written and verbal, with a clear and professional telephone manner
- Ability to multitask and work in a fast-paced environment
- Knowledge of customer service principles and practices
- Familiarity with dispatch processes and procedures preferred
Perks and Benefits:
- Uncapped incentives ($).
- Daily meals
- Gaming arena
- Refreshments
- Monthly bonuses
- Annuals tours/ BBQ nights.
- Transportation for female employees
To apply, send resume at: or WhatsApp:
Job Type: Full-time
Pay: Rs40, Rs60,000.00 per month
Work Location: In person
