Customer Support Representative
16 hours ago
Job Summary:
The Customer Support Representative is responsible for providing exceptional service to customers by handling inquiries, resolving issues, and ensuring a positive experience with the company's products or services. This role requires excellent communication skills, patience, and a strong ability to solve problems efficiently.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, chat, or social media.
- Identify customer needs and provide accurate information on products and services.
- Resolve customer complaints and issues in a professional and timely manner.
- Process orders, forms, applications, and requests.
- Maintain accurate records of customer interactions and transactions.
- Follow up to ensure customer satisfaction and issue resolution.
- Collaborate with other departments (sales, technical support, logistics, etc.) to resolve complex issues.
- Stay up to date on product knowledge, policies, and company procedures.
- Suggest process improvements to enhance the customer experience.
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