Supervisor

3 days ago

Lahore, Punjab, Pakistan Premier NX Full time 500,000 - 1,500,000 per year

We are seeking a dedicated and skilled Supervisor to oversee daily operations. The Supervisor will lead and support operational teams to ensure high-quality service delivery, compliance with client requirements, and continuous process improvement.

This role requires strong leadership, communication, and problem-solving skills to drive team performance and operational excellence.

Key Responsibilities:
  • Supervise daily operations across assigned teams and processes.
  • Monitor and manage team performance to ensure adherence to KPIs and SLAs.
  • Lead, coach, and mentor team members to enhance productivity and engagement.
  • Resolve escalations and operational challenges in a timely and professional manner.
  • Conduct regular performance reviews and feedback sessions.
  • Collaborate with Quality, Training, and Workforce teams to maintain service standards.
  • Ensure compliance with company policies, client guidelines, and data security protocols.
  • Maintain accurate shift reports, dashboards, and operational documentation.
  • Support new hire onboarding and continuous skill development for team members.
  • Drive a culture of accountability, collaboration, and continuous improvement.
Requirements:
  • Strong leadership, coaching, and mentoring skills.
  • Ability to manage multiple tasks and priorities effectively.
  • Excellent communication skills – both written and verbal.
  • Strong analytical and problem-solving abilities.
  • Knowledge of industry standards and operational best practices.
  • Proficient in performance management and quality assurance processes.
  • Ability to work in a fast-paced environment and adapt to evolving client needs.
  • Prior experience in a leadership role is a must.
Preferred Qualifications:
  • Bachelor's degree or equivalent professional experience.
  • Prior experience in a client-facing role within a BPO or similar environment.
What we offer:
  • Market-competitive salary
  • Career growth opportunities
  • Learning & development programs
  • On-the-job trainings
  • Medical Coverage (IPD)
  • Life Insurance
  • Paid Leaves (Annual, Casual, Sick, Marriage, Maternity, Paternity, Hajj, Bereavement)
  • Provident Fund
  • Employee Old Age Benefits (EOBI)
  • Employee engagement & wellness initiatives

Location: NASTP, Cantt Lahore.
Shift: EST

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