Manager/Sr Manager

3 days ago

Hyderābād, Sindh, Pakistan Zeta Full time 1,200,000 - 2,400,000 per year
About Zeta Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.
Our flagship processing platform - Zeta Tachyon - is the industry's first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally. Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.
Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.
Learn more @ , , Linkedin, Twitter
About the Role  The Technical Support Manager plays a pivotal role in ensuring Zeta's clients succeed on the Zeta's platform. This role combines customer advocacy, technical acumen and program leadership to deliver measurable outcomes for large enterprise clients.  Responsibilities
Client Success & Relationship Management Serve as the primary point of contact for enterprise clients post go-live, ensuring smooth adoption and high satisfaction Establish strong governance with client stakeholders, conduct periodic reviews, and track KPIs against business outcomes Act as a trusted advisor to clients, guiding them on best practices and helping them leverage Zeta's SaaS product's capabilities effectively Team Leadership Lead and mentor a team of Implementation Analysts and Technical Support Engineers Foster a collaborative, accountable, and growth-oriented team culture. Coach team members for professional advancement and cross-functional excellence  Operational Excellence & Escalation Management Oversee resolution of client issues and escalations with speed, transparency and ownership Collaborate with internal engineering and product teams to drive timely fixes and communication Continuously assess and improve post-implementation processes to enhance efficiency and performance  Cross-Functional Collaboration Liaise closely with Product, Engineering and Release Management teams to ensure client requests are prioritized and implemented effectively Provide domain and implementation insights to influence product strategy and roadmap  Customer Advocacy & Continuous Improvement Monitor customer health metrics and satisfaction (CSAT, NPS) and proactively implement improvement plans Translate customer feedback into actionable insights for internal teams Maintain a deep understanding of the platform, products and industry trends to help clients stay ahead  Skills
  • Strong domain expertise in Payments or Banking is mandatory 
  • Excellent understanding of APIs, SQL, and cloud-native SaaS environments 
  • Proven track record managing enterprise clients, handling escalations and achieving high customer satisfaction 
  • Exceptional stakeholder management, communication and influencing skills. 
  • Hands-on experience with process optimization, governance and customer success operations 
  • A data-driven mindset with a passion for technology, innovation, and client impact
Experience & Qualifications
  • Professionals with 8+ years of experience in Customer Success, Program Management or Account Management within a Technology / SaaS / Banking environment 
  • At least 2+ years in a leadership role managing customer-facing technical or implementation teams 
Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.

  • Sr. Program Manager

    3 days ago

    Hyderābād, Sindh, Pakistan Zeta Full time $120,000 - $180,000 per year

    About Zeta Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded byBhavin Turakhia and Ramki Gaddipati in 2015.Our flagship processing platform - Zeta Tachyon - is the industry's first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing,...

  • Sr Principal Engineer

    1 day ago

    Hyderābād, Sindh, Pakistan c7ea811c-20a1-4f6f-9406-8e1274bec18a Full time $120,000 - $180,000 per year

    At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.Everything we do centers around...

  • TA Operation

    3 days ago

    Hyderābād, Sindh, Pakistan Qualitest Full time 1,200,000 - 3,600,000 per year

    Date: 10 Nov 2025Company: Qualitest GroupCountry/Region: INRole - Sr Manager - TA Operations India Currently he is a Sr Manager and giving him same title and reports to TA HeadRole and Responsibilities:a)Responsible for managing and maintaining Master data trackers for all the TA related activitesb)Offer Management : Executing all modes of offers and...

  • Talent Acquisition- Sr. Analyst

    3 days ago

    Hyderābād, Sindh, Pakistan Zinnia Full time 1,200,000 - 3,600,000 per year

    WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three...

  • Sr Manager Talent Acquisition

    3 days ago

    Hyderābād, Sindh, Pakistan Qualitest Full time $90,000 - $120,000 per year

    Date: 10 Nov 2025Company: Qualitest GroupCountry/Region: INGrade : C2Location : HydJD :Update current and design new recruiting procedures· Supervise the recruiting team and report on its performance· Keep track of recruiting metrics· Implement new sourcing methods (e.g. social recruiting and Boolean searches)· Review recruitment software and suggest the...

  • Travel Counselor/Sr Travel Counselor- Hyderabad

    3 days ago

    Hyderābād, Sindh, Pakistan CWT Full time 900,000 - 1,200,000 per year

    Minimum 3 years of experience in Travel Industry for Sr. TC, min 1 year for TC. Experience in GDS required- Sabre Preferred. Excellent Verbal and written communication skills in English. Knowledge of itinerary and routes & fare construction. Knowledge of airline alliances, interline arrangements, gateways & hubs. Excellent Customer handling skills. Ability...

  • Lead I

    1 day ago

    Hyderābād, Sindh, Pakistan UST Full time $100,000 - $120,000 per year

    5 - 7 Years1 OpeningBangalore, HyderabadRole descriptionRole Proficiency:Functional Oracle Fusion Cloud Financials specialistExpertise across Advanced Collections, AR, AP, GL, and Fixed Assets.Support for Functional aspects on Oracle Cloud Fusion Integrations in scope: Advanced Collections, Receivables, General Ledger, Payables, Fixed AssetsSupport system...

  • Sr. Associate

    3 days ago

    Hyderābād, Sindh, Pakistan Oaktree Capital Management Full time $120,000 - $240,000 per year

    Our CompanyOaktree is a leader among global investment managers specializing in alternative investments, with over $200 billion in assets under management. The firm emphasizes an opportunistic, value-oriented and risk-controlled approach to investments in credit, private equity, real assets and listed equities. The firm has over 1400 employees and offices in...

  • Sr. Consultant

    3 days ago

    Hyderābād, Sindh, Pakistan TTEC Digital Full time $80,000 - $120,000 per year

    Position Purpose As the Senior Consultant, you will be responsible for designing and solutioning NICE platform solutions as well as leading a team of NICE consultants to deliver innovative solutions for our customers. You will need to liaison onsite delivery teams like project managers, onshore team members, and at times sales team members and client. You...

  • Sr Software Engineer

    1 week ago

    Hyderābād, Sindh, Pakistan Blue Yonder Full time 1,200,000 - 3,600,000 per year

    Scope:Core responsibilities to include Architecting and designing (along with counterparts and distinguished Architects) a ground up cloud native (we use Azure) SaaS product in Order management and micro-fulfillmentThe team currently comprises of 60+ global associates across US, India (COE) and UK and is expected to grow rapidly. The incumbent will need to...