AVP, Technology Operations-Service Pak
3 days ago
As a Senior Manager in Service Management, in our fast-paced leadership team, you will be responsible for managing Incident and Problem ITIL processes. Take actions to identify opportunities to improve process controls and simplify process. You will track the technology incidents across the organization and drive reduction in incident counts by adopting reactive and proactive approaches. You will ensure right severity classification of incidents, appropriate comms to technology and business stakeholders and will drive the faster resolution of the incidents. You will work with CXCG- Customer Experience, Command center and Service desk to identify the customers' and employees' issues proactively and drive improvements.
You will define process KPIs and develop MIS dashboards working with MIS team and will drive thematic service improvements based on the KPIs trends. You will drive effective problem management practices to address root cause and contributory causes of the incidents.
As a leader, coach, and mentor, you will provide your team with the objectives of department's goals aligned to company's strategic direction. You will also be providing necessary support to your team in achieving the targets and meeting their learning & development needs. This critical leadership role will directly report to Head of Incident Management
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AVP Technology
7 days ago
Pakistan Mashreq Bank Full time $600,000 - $9,600,000 per yearDescriptionJob Purpose:- Successfully lead and execute digital transformation initiatives, driving positive change and innovation within the organization.Key Result Areas: • Technology Acumen of Trending Industry Digital Technologies: Having a deep understanding of the latest digital technologies relevant to the industry, such as artificial...
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AVP - Technology - Data Pak - TECH - Data
1 week ago
Pakistan Mashreq Bank Full time 1,500,000 - 3,000,000 per yearDescriptionData & Analytics Driven Organization: One Data and Finance Reporting Function drive the vision to transform the Bank into a Data Driven Organization (DDO) using latest tools and technologies in Data space. RBG Data team is a stream within One Data Organization driving this agenda for Retail Banking function.Principal Data Engineer/Lead Data...
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AVP, Data Pak
1 week ago
Pakistan Mashreq Bank Full time 15,000,000 - 25,000,000 per yearDescriptionTo lead and deliver AI initiatives with a focus on both traditional machine learning and cutting-edge generative AI. The role demands strong engineering capabilities to build, scale, and productionize models that drive business transformation, operational efficiency, and customer experience. ResponsibilitiesDevelop and deploy machine learning...
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DevOps Pak
1 week ago
Pakistan Mashreq Bank Full time 1,200,000 - 2,400,000 per yearDescriptionTo deliver and maintain IT-applications and –services in order to realize the Mashreq strategy in the field of information technology. Engineers in this job category work in an agile way, in squads to deliver short-cycle full-fledged IT products. The DevOps Engineer is responsible for the system to work as front liners. Their role is to define...
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Pakistan Mashreq Bank Full time 900,000 - 1,200,000 per yearDescriptionTechnology SME for payment & Customer screening solutionsThere are a range of duties and responsibilities that an SME is expected to possess in order to work on change requests and run functions of the banks screening solutions.The role holder will be responsible for implementation support, upgradation and optimizing the Screening Solution Systems...
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Pakistan Mashreq Bank Full time 900,000 - 1,200,000 per yearDescriptionDesign and develop digital services catering to creation of new business capabilities, maintain and support Business critical applications. Troubleshoot and resolve incidents and issues with quick turn-around-time, collaborate with stakeholders and vendor partners for eventless deliveries.ResponsibilitiesTechnical Skills for Feasibility Studies...
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Pakistan Mashreq Bank Full time 500,000 - 600,000 per yearDescriptionManage and control User Profile Administration (UPA) support for users across MB / TBMS / Taqania / MIT / Injaz / Doha / MGN PAK and overseas offices to ensure efficient and secure support to end users. The support should be always available and upon call as well.ResponsibilitiesBasic understanding of Access Management.Participate in rotational...
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Senior Billing Operations Associate
1 week ago
Pakistan AutoLeap Full time $60,000 - $120,000 per yearAutoLeap is building a world-class team, and we are looking for a driven Senior Billing Operations Associate to help run and improve our billing processes. This role is a unique opportunity to join from the ground floor and create lasting impact by growing and serving our high-performance teams. You will play a key role in understanding our internal...
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Pakistan Mashreq Bank Full time 1,200,000 - 2,400,000 per yearDescriptionTo drive the Core Banking Transformation initiative with a specific focus on Islamic Banking principles. This role will oversee the end-to-end delivery of transformation activities, ensuring Shariah compliance, operational excellence, and alignment with the bank's digital and product strategy. The candidate will also be responsible for enhancing...
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AVP, Core Banking
3 days ago
Pakistan Mashreq Bank Full timeDescriptionThe role of this individual is to be part of the core banking transformation program team by proactively driving the delivery of a next-generation Core Banking platform for Mashreq. Individual will be responsible for the end-to-end management (from start of the program till implementation across 6 geographies) and timely completion of Core Banking...
