Senior DevOps Engineer

Senior DevOps Engineer

About

iClosed is an AI-driven appointment scheduling and sales intelligence SaaS platform designed specifically for high-ticket sales teams. By combining smart lead capture, qualification, and automated routing, iClosed helps revenue teams double inbound meetings and scale sales capacity without added complexity.

Our platform integrates seamlessly with existing workflows while delivering deep insights, performance tracking, and accountability for closers. The result: fewer wasted calls, higher conversion rates, and a streamlined path to closing more deals.

We're looking for a Senior DevOps Engineer to design world-class infrastructure, drive automation, and help shape the backbone of a product trusted by thousands of our global customers.

What You'll Do

• Design, deploy, and optimize scalable cloud infrastructure on AWS (ECS, EKS, RDS, CloudFront, etc.)
• Build and maintain CI/CD pipelines that make delivery fast, reliable, and automated
• Implement monitoring, logging, and alerting solutions (CloudWatch, Datadog, Prometheus, Grafana) to keep systems healthy and proactive
• Ensure security best practices — from IAM and VPC design to compliance with industry standards
• Lead cost optimization initiatives across AWS services without sacrificing performance
• Partner with Dev & Product teams to boost application reliability, scalability, and performance
• Use Infrastructure as Code (CloudFormation, CDK) to automate deployments and eliminate manual work
• Join our on-call rotation, ensuring uptime and customer trust
• Lead postmortems and drive systemic fixes that prevent repeat incidents.
• Own incident management strategy, refining on-call processes and escalation paths.
• Partner with Finance on FinOps — forecasting spend, creating budgets, ensuring predictability.
• Architect multi-region, highly available systems to ensure resilience against regional failures.
• Implement disaster recovery & backup strategies, including RTO/RPO objectives.
• Advance observability practices by setting SLOs/SLIs and driving error budget policies.
• Drive container security (image scanning, runtime protection, supply-chain security).
• Champion GitOps practices using tools like ArgoCD or Flux for declarative deployments.
• Integrate automated testing into CI/CD (infrastructure tests, chaos engineering, load tests).
• Introduce self-service platforms that let product engineers spin up infra safely without bottlenecks.
• Own IaC lifecycle management, ensuring modular, reusable, and versioned infrastructure code.
• Design secure networking architectures (private links, transit gateways, zero-trust principles).
• Lead compliance automation for SOC2, ISO 27001, or HIPAA — codify guardrails into pipelines.
• Implement secrets management solutions (Vault, AWS Secrets Manager, SSM).

You'll thrive in this role if you have:

• 4+ years of hands-on DevOps or Site Reliability Engineering experience
• Strong expertise with AWS services (networking, compute, storage, databases)
• Proficiency in Infrastructure as Code tools (CloudFormation, CDK)
• Solid skills in CI/CD platforms (GitHub Actions, AWS CodePipeline)
• Experience running containers at scale (ECS, EKS)
• Strong scripting/programming with Python and Bash
• Experience with observability stacks (Datadog, Prometheus, Grafana, ELK)
• Good knowledge of database operations (RDS, Aurora, MySQL/Postgres, query debugging & optimization)

• Excellent problem-solving, autonomy, and communication skills

• Bonus points for:

• Experience in Sales/Marketing SaaS, or high-compliance industries

• Knowledge of secrets management or service mesh (HashiCorp Vault, Istio, etc.)
• Familiarity with AI/ML infrastructure (AWS DevOps Guru, AWS Security Hub)

Why Join iClosed?

• Impact at scale: Your work directly influences the reliability and growth of a product trusted by thousands of global customers and big names in the industry.
• Modern tech stack: Work with AWS, containers, IaC, and top-tier monitoring tools
• Collaborative culture: We bridge product, engineering, and ops to ship fast without compromising quality
• Growth & leadership: As we scale, you'll shape our DevOps vision and mentor the next generation of engineers

The Benefits

• Competitive compensation structure
• Full-time & fully remote
  
  Yearly and quarterly performance bonuses
• Holidays & PTO
• Clear career growth path
• Annual Company retreats
• Medical & Fitness allowance
• Working in a high-energy, collaborative team environment

Join us at iClosed and help us build a scalable solution for high-ticket marketing & sales teams around the world