Client Interaction officer

2 days ago

Rawalpindi, Punjab, Pakistan Techoneer Full time 345,000 - 702,000 per year

The
Client Interaction Officer
is responsible for communicating with clients, explaining company services, handling inquiries, and ensuring that clients clearly understand our processes. This role also supports clients through calls and messages, provides guidance, and maintains a positive relationship between the company and its customers.

Position:
Client Interaction Officer

Level:
Entry to Mid-Level

Department:
Client Services / Operations

Job Overview

The Client Interaction Officer is responsible for engaging with clients, explaining company services, responding to inquiries, and ensuring a smooth communication flow between the client and our team. This role helps build trust, improve customer satisfaction, and support clients throughout their journey with our company.

Key Responsibilities

  • Communicate with clients through calls, WhatsApp, email, and meetings.
  • Explain company services, processes, and offerings in a clear and professional manner.
  • Handle client inquiries and guide them towards the right solutions.
  • Maintain client records, conversation notes, and follow-up schedules.
  • Coordinate with internal teams (development, marketing, operations) to relay client requirements.
  • Provide timely updates to clients about their ongoing tasks or service status.
  • Build strong relationships with clients through polite and proactive communication.
  • Escalate technical or complex issues to relevant departments.
  • Ensure client satisfaction and maintain a positive client experience.

Required Skills

  • Strong verbal and written communication skills.
  • Confident in speaking on calls and explaining services.
  • Good listening, understanding, and problem-solving skills.
  • Basic knowledge of IT or software services (training will be provided).
  • Ability to multitask and manage multiple client interactions.
  • Professional attitude and customer-friendly behavior.

Education & Experience

  • Intermediate / Bachelor's degree (preferred).
  • Fresh candidates or 6 months experience in customer support/communication are encouraged to apply.

Location: Old Shaheen Plaza Chandani Chowk Rawalpindi

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