Senior Customer Sales and Service Agent

2 weeks ago

Karachi, Sindh, Pakistan Emirates Full time 900,000 - 1,200,000 per year

Job Purpose
Join our team at Emirates and play a key role in delivering world-class service. You'll help customers manage their travel plans, sell tickets and services, and provide expert guidance while supporting your team to achieve both individual and network-wide commercial goals.

Deliver excellence, connect cultures, and grow your career as a Senior Customer Sales & Service Agent with Emirates

In this role, you'll deliver exceptional service to customers, ensuring every interaction reflects our world-class standards. You'll be responsible for selling and issuing tickets, advising on fares and travel requirements including visas, health, and check-in, while also proactively identifying opportunities to promote Emirates products such as Skywards membership, upgrades, Dubai stopovers, and hotel bookings. You'll manage complex cases including special service requests, medical assistance, and support for travel agents, while stepping up to support team leaders and guide colleagues when needed.

Qualification

To succeed, you should have GCSE/A Level (or equivalent) education, experience in a contact centre or airline/travel industry, solid knowledge of fares and ticketing, and strong PC skills. Fluency in English is essential, while additional languages are a plus.

This is your chance to be part of a team that connects people and cultures across the globe while building a rewarding career with Emirates.

Salary & benefits

We offer market-competitive pay, rewarding benefits, and the chance to explore the world.

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