Customer Service Trainee

24 hours ago

Karachi, Sindh, Pakistan 8e88a2f0-b8ba-4c58-9b7f-c4be6746e218 Full time 250,000 - 500,000 per year

We're looking for a Customer Service Trainee who is passionate about delivering outstanding service and helping travelers plan memorable experiences. This role is ideal for fresh graduates or individuals with up to 1 year of experience in customer service or related fields.

In this position, you'll guide customers throughout their journey — from providing accurate travel information to booking arrangements and resolving post-booking concerns. Your focus will be on ensuring customer satisfaction, building trust, and driving loyalty to our brand.

Key Responsibilities:

  • Manage incoming customer calls and provide professional, timely assistance.
  • Guide customers step-by-step through the booking process.
  • Handle cancellations, refunds, and other changes, ensuring records are accurately updated in the system.
  • Understand customer preferences and recommend suitable travel options or packages.
  • Follow up with customers to offer support, confirm updates, and ensure satisfaction.
  • Address complaints empathetically, offering effective solutions or alternatives.
  • Keep customers informed about current promotions, offers, and services.
  • Contribute to team performance by working toward first-contact resolution targets.
  • Stay updated on company products, policies, and any service-related changes.

Qualification:

  • Bachelor's degree
  • Fresh graduates or candidates with up to 1 year of experience in a customer service, support, or travel-related role

Must-Have Skills:

  • Effective communication skills.
  • Strong interpersonal skills and a positive, customer-first attitude.
  • Ability to work well within a team and handle a fast-paced work environment.
  • Basic understanding of travel services and customer support tools is a plus.

We Offer

  • Market Competitive Salary
  • Medical coverage for Self & Dependents
  • Company Stock Sharing Plans
  • Gratuity
  • Annual Travel Allowance
  • Pick & drop facility for females
  • Opportunity to work in a collaborative, innovative environment
  • Continuous learning and professional development opportunities

Location:

  • Karachi (On-Site)

Note: This is a junior position suitable for fresh graduates or candidates with up to 1 year of experience. Please apply only if you meet the specified criteria.

Job Type: Full-time

Education:

  • Bachelor's (Preferred)

Location:

  • Karachi (Required)

Work Location: In person

  • Trainee - Business Developement

    1 week ago

    Karachi, Sindh, Pakistan Ringfence Consulting Full time 200,000 - 600,000 per year

    Company Description:Ringfence Consulting is a leading consulting firm with a strong presence in both the UK and the Middle East, specializing in delivering high-quality back-office solutions. Our mission is to provide exceptional services that seamlessly align with the operational needs of consulting firms, ensuring excellence in back-office support and...

  • Business Development Trainee

    1 week ago

    Karachi, Sindh, Pakistan Ringfence Consulting Full time 600,000 - 1,200,000 per year

    Company DescriptionRingfence Consulting is a leading consulting firm with a strong presence in both the UK and the Middle East, specializing in delivering high-quality back-office solutions. Our mission is to provide exceptional services that seamlessly align with the operational needs of consulting firms, ensuring excellence in back-office support and...

  • Sales Intern/Trainee

    24 hours ago

    Karachi, Sindh, Pakistan Dewmak Energy Pvt Limited Full time 360,000 per year

    Job Title: Sales Intern/TraineeCompany: Dewmak Energy Pvt LtdLocation: Karachi PakistanDuration: 3 monthsAbout Us:We are seeking a highly motivated Female Sales Intern/Trainee for Telesales to join our team for a 3 month contractual period. As a sales intern//trainee for telesales, you will be responsible for providing excellent communication for pitching...

  • Business Development Trainee

    24 hours ago

    Karachi, Sindh, Pakistan Ringfence Consulting Full time 200,000 - 400,000 per year

    Company DescriptionRingfence Consulting is a leading consulting firm operating in the UK and the Middle East, specializing in delivering exceptional back-office solutions tailored to the needs of audit and consulting firms.Role DescriptionThis is a full-time, on-site role for a Business Development Trainee located in the Karachi Division. The role entails...

  • managing trainee officer

    7 days ago

    Karachi, Sindh, Pakistan EFU Life Assurance - Karachi Cantt Branch Full time 300,000 - 900,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Managing Trainee Officer at EFU Life Assurance, Karachi Cantt Branch. The Managing Trainee Officer will be responsible for handling and overseeing day-to-day operations, including client interactions, policy management, and coordinating with various...

  • Management Trainee

    7 days ago

    Karachi, Sindh, Pakistan CYBERNET Full time 900,000 - 1,200,000 per year

    Position:Management Trainee - Revenue AssuranceCompany:Cyber Internet Services (Pvt.) Limited (Cybernet)Location:Head Office, Karachi(Full-time | Onsite)Department:Revenue AssurancePosition Overview:Cybernet is seeking a dynamic and motivatedManagement Trainee – Revenue Assuranceto join our Head Office team in Karachi. This role offers an excellent...

  • Sales Intern/Trainee

    3 days ago

    Karachi, Sindh, Pakistan Dewmak Energy Pvt Limited Full time 300,000 per year

    Job Title: Telesales Intern/ TraineeCompany: Dewmak Energy Pvt LtdLocation: Karachi, PakistanDuration: 3 monthsWe are seeking a highly motivated and results driven Female Telesales Executive/Intern/Trainee for a contractual position of 3 months. The ideal candidate will be responsible for contacting potential clients, address their queries, and pitching our...

  • Graduate Trainee

    1 week ago

    Karachi, Sindh, Pakistan Oceanic Group of Companies Full time 800,000 - 1,200,000 per year

    Oceanic Group is seeking a motivated Trainee to join our team and learn the ropes of the reinsurance and financial services industry.What We're Looking For:A fresh graduate (Business, Finance, Economics, or related fields preferred)Strong communication and presentation skillsA keen learner with curiosity and initiativeProfessional demeanor and a positive...

  • WordPress Development Trainee

    24 hours ago

    Karachi, Sindh, Pakistan Digitz Pvt Ltd. Full time 240,000 - 720,000 per year

    We're Hiring – WordPress Development TraineeLocation: Karachi | Full-timeDigitz is looking for a WordPress Development Trainee (fresh to 1 year of experience) to join our team.What you'll do:-Assist in developing and customizing WordPress websitesWork on themes, plugins, and troubleshootingEnsure websites are responsive and optimizedRequirements:-Fresh...

  • Management Trainee Officer

    3 days ago

    Karachi, Sindh, Pakistan Carlcare Services Pvt Ltd Full time

    Management Trainee Officer (MTO) - Technical Support UnitAre you a dynamic, technically inclined graduate ready to launch your career in the fast-paced Mobile Industry? Our After-Sales Service Department is looking for enthusiastic individuals to join our Technical Support Unit as Management Trainee Officers (MTOs). This is an intensive, hands-on internship...