OSS/BSS Application Support Engineer
3 days ago
Role Overview
We are seeking an OSS/BSS Application Support Engineer to provide day-to-day support for our telecom operational systems, including provisioning, service assurance, and customer management workflows.
The primary focus of this role is OSS/BSS application support and integration troubleshooting. There is potential for future growth into Salesforce Administration and operational backup responsibilities after training.
Key Responsibilities
- Support OSS/BSS platforms used for provisioning, activation, and service assurance.
- Troubleshoot system issues, data inconsistencies, and workflow failures.
- Monitor application performance and system alerts; escalate incidents as needed.
- Collaborate with NOC, Field Ops, Customer Operations, and Engineering teams on system issues.
- Maintain basic operational documentation and SOPs.
Required Qualifications
- 3–5+ years in OSS/BSS application support or telecom systems support.
- Strong understanding of provisioning, activation, and service assurance workflows.
- Experience troubleshooting integrations, APIs, or data flows.
- Basic SQL skills.
- Strong analytical, troubleshooting, and communication skills.
- Willingness to learn Salesforce Administration and backup responsibilities in the future.
Preferred Qualifications
- Experience with OSS/BSS systems such as Vetro FiberMap, GoCare, Data Axel, or similar.
- Telecom, Fiber ISP, broadband, or network operations experience.
- Familiarity with CRM platforms (Salesforce preferred but not required).
- Basic scripting knowledge (PowerShell, Bash, Python) is a plus.
What We Offer
• Market Competitive Salary
• Learning & Career Growth
• Gratuity
• Subsidized Food & Mobile Facility
How to Apply:
Email CV to: CVCOLLECTION..COM
Subject: OSS/BSS Application Support Engineer – Islamabad
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