Female Social Media Manager

2 weeks ago

Karachi, Sindh, Pakistan Digi Craft Full time 300,000 - 360,000 per year

We are seeking a motivated and customer-oriented Customer Sales Representative & Social Media Manager to join our growing team. This dual-role position requires strong communication skills, a passion for customer service, and experience in managing online platforms.

Key Responsibilities:

  • Respond to customer inquiries via online chat, email, WhatsApp, and phone calls
  • Take and manage customer orders through our Shopify store
  • Coordinate with courier services (Leopard & TCS) to ensure smooth order dispatch and delivery
  • Handle complaints, returns, and customer follow-ups professionally and promptly
  • Manage and grow our social media presence across platforms like Instagram, Facebook, etc.
  • Create and schedule engaging content to promote our brand and products
  • Monitor and analyze social media performance and customer feedback

Requirements:

  • Proven experience in customer service and/or social media management
  • Familiarity with Shopify or other eCommerce platforms
  • Strong verbal and written communication skills
  • Ability to multitask and manage time efficiently
  • Basic understanding of shipping and logistics (Leopard/TCS experience is a plus)
  • Creative mindset for content creation and engagement
  • Fluency in English and Urdu is preferred

Why Join Us?

  • Friendly and supportive work environment
  • Opportunity to grow with the company
  • Be a part of a fast-paced and exciting eCommerce business

Job Type: Full-time

Pay: Rs25, Rs30,000.00 per month

Application Question(s):

  • where are you located in karachi?

Education:

  • Bachelor's (Preferred)

Work Location: In person

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