Customer Support Agent

5 days ago

Rawalpindi, Punjab, Pakistan Comtanix Full time 360,000 - 780,000 per year

Job Summary:

We are seeking a dedicated and articulate Customer Support Agent to join our dynamic team. The ideal candidate will possess excellent communication skills in English with a neutral or American accent, and a strong passion for helping customers. This role involves responding to customer inquiries via phone, email, or chat, and ensuring a smooth and satisfying customer experience.

Key Responsibilities:

  • Respond promptly and professionally to inbound customer inquiries.
  • Handle customer concerns, complaints, and questions with empathy and efficiency.
  • Provide accurate information regarding products/services and resolve issues within defined SLAs.
  • Maintain records of customer interactions and transactions.
  • Escalate complex queries to the appropriate department when necessary.
  • Ensure high levels of customer satisfaction through excellent service delivery.
  • Meet or exceed performance KPIs (e.g., response time, resolution rate, customer satisfaction).

Requirements:

  • Prior experience in a customer service or call center role is preferred.
  • Excellent verbal and written communication skills in English.
  • Neutral or American accent is strongly preferred.
  • Ability to work night shifts (6 PM – 3 AM).
  • Strong problem-solving skills and attention to detail.
  • Proficient in using computers and basic software tools (CRM systems, email, etc.).
  • A positive attitude and strong work ethic.
  • Ability to work from our office located in Bahria Phase 8, Rawalpindi.

What We Offer:

  • Competitive salary and performance-based incentives.
  • A collaborative and growth-oriented work environment.
  • Training and development opportunities.
  • Comfortable workspace in a safe and modern facility.
  • Opportunity to work with international clients and develop communication skills.

Job Type: Full-time

Pay: Rs60, Rs65,000.00 per month

Work Location: In person

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