CSR (Female) for Educational Institute

6 days ago

Lahore, Punjab, Pakistan TECH DATA Full time 120,000 - 180,000 per year

We are seeking a highly enthusiastic and articulate Female Customer Service Representative (CSR) to manage our communication channels and drive student engagement. You will play a pivotal role in representing [Institute Name], converting inquiries into admissions, and providing exceptional support to students and their families throughout their educational journey.

Key Responsibilities:

  • Handle Inbound/Outbound Communication:
  • Professionally manage a high volume of inbound and outbound calls, emails, and live chat inquiries.
  • Serve as the first point of contact, providing a positive and welcoming experience for all callers.
  • Information Dissemination:
  • Provide accurate, detailed, and up-to-date information regarding course curricula, fee structures, admission procedures, eligibility criteria, and institute policies.
  • Guide prospective students through the available program options to find the best fit for their goals.
  • Lead Generation & Management:
  • Proactively generate qualified leads through outbound calling campaigns and follow-ups on marketing inquiries.
  • Meticulously maintain and update with all prospect interactions, notes, and status changes.
  • Conduct diligent and persistent follow-ups with prospective students via phone, email, and SMS to guide them through the admission funnel.
  • Admission Campaign Support:
  • Actively participate in and support various admission drives, open houses, educational fairs, and other promotional activities.
  • Effectively communicate the unique value propositions of our institute and courses.
  • Query Resolution & Support:
  • Respond promptly and courteously to all queries from existing students and parents, resolving issues and providing solutions in a timely manner.
  • Build and maintain strong, trusting relationships with students and parents to foster satisfaction and loyalty.

Required Skills and Qualifications:

  • Excellent verbal and written communication skills in English. Urdu.
  • Proven experience as a CSR, Telecaller, or in a similar customer-facing role, preferably in the education sector.
  • Impeccable phone etiquette and active listening skills.
  • Strong persuasive and convincing ability with a passion for helping others.
  • Basic computer proficiency and experience with CRM software is a plus.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Graduate degree in any discipline.

Job Type: Full-time

Work Location: In person

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