Dispatcher

3 days ago

Lahore, Punjab, Pakistan I Concepts Call Center Full time 150,000 - 250,000 per year

Company Description

I Concepts Call Center specializes in providing a diverse range of professional solutions and services including Business Process Outsourcing (BPO), data entry, IT solutions, legal and financial services, and business consultancy. The company offers both inbound and outbound call center services such as customer support, lead generation, sales, and market research, with 24/7 availability supported by skilled staff and quality control systems. Additionally, I Concepts Call Center delivers solutions in areas such as web development, printing, and event management, ensuring a comprehensive offering for businesses seeking efficiency and growth. Based on skilled management and innovation, the company has earned a reputation for excellence and reliability.

Role Description

This is a full-time, on-site role for a Dispatcher based in Pakistan. The Dispatcher will be responsible for coordinating and managing schedules, dispatching personnel or resources appropriately, ensuring accurate communication between teams, and maintaining records of dispatch activities. The role also involves resolving logistical challenges promptly, ensuring operational efficiency, and providing excellent support to meet client needs and expectations. Collaboration with internal teams and adherence to organizational procedures are essential.

Qualifications

  • Professional coordination and scheduling skills, with the ability to manage workflows effectively
  • Strong communication and interpersonal skills to ensure seamless interaction with team members and clients
  • Proficiency in record-keeping and data management tools for maintaining accurate dispatch logs
  • Ability to handle logistical challenges, problem-solving in real-time, and ensuring operational efficiency
  • Knowledge of operational and organizational procedures related to dispatching and resource distribution
  • Experience working in a fast-paced environment or call center setting is a plus
  • Bachelor's degree in Business Administration, Logistics, or a related field preferred but not mandatory

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