HR Manager – Call Center
1 day ago
About Us:
Travels Hook (Pvt) Ltd is a leading travel and customer support call center, known for delivering top-quality customer service and travel solutions in the UK and GCC markets. We're growing fast and looking for a dynamic, result-driven HR Manager to manage recruitment, employee engagement, and performance for our call center operations.
Position: HR Manager – Call Center
Job Type: Full-Time (On-site)
Shift: Day/Night (Flexible)
Key Responsibilities:
- Manage end-to-end recruitment for call center staff (agents, team leads, QA, etc.)
- Conduct HR interviews, onboarding, and employee documentation.
- Develop and implement HR policies, attendance systems, and performance reviews.
- Handle staff motivation, retention, and disciplinary procedures.
- Maintain a healthy and professional work environment.
- Coordinate with management for monthly reporting and payroll support.
Requirements:
- Bachelor's or Master's in HR, Business, or a related field.
- Minimum 1–2 years' HR experience in a call center or BPO.
- Excellent communication & interpersonal skills.
- Strong command over English and Urdu.
- Ability to work in a fast-paced and target-driven environment.
- Female candidates are highly encouraged to apply.
Job Type: Full-time
Pay: Rs35, Rs60,000.00 per month
Work Location: In person
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