Supervisor - WH

Company Description

METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.

METRO Pakistan (Pvt) Limited is part of METRO GROUP's sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro.

Job Description

• Manage and organize the delivery to be made to customers/client in right quantity and specification.
• Visit the market twice a week to ensure SOP's and take direct customer feedback
• Being thoroughly informed with orders, stock availability, lead a hands-on and timely efficient delivery along with satisfactory customer service.
• To verify daily fuel costing and transactions and to further ensure the proper documentations pertaining to it.
• Ensure required productivity of delivery vans.
• To handle and coordinate customer complaints regarding delivery issues.
• Promote the product and sales of own brand.
• Addressing customer complaints to understand customers' needs and expectations, and to propose solutions.
• Coach and train team members on existing and new concepts, technology and functionality to pave their way towards the successful achievement of the functional objectives of the team, thus playing a role in the enhancement of the technical skill set of an individual and improving the growth of an individual towards positive attitude.
• Monitor performance of all team members in order to identify the difference between expected level of productivity and actual productivity.
• Review and approve all the operational activities of team members that include pickers, loaders and delivery boy.
• Ensure that each member is adhering to the policies and procedures announced by the management.

Qualifications

Bachelors or Intermediate with 4 years of experience