Current jobs related to Quality Assurance Manager - Rawalpindi, Punjab - 3D Lifestyle
-
Senior Software Quality Assurance Engineer
6 days ago
Rawalpindi, Punjab, Pakistan ContentStudio Full time 1,200,000 - 3,600,000 per yearCompany DescriptionAt ContentStudio, we created a platform for the people managing multiple content tasks, handling last-minute changes, and staying on top of numerous responsibilities. ContentStudio offers a seamless space to plan, create, collaborate, and publish content efficiently. Whether you are a solo marketer, part of an agency team, or represent a...
-
Senior Quality Assurance Engineer
6 days ago
Rawalpindi, Punjab, Pakistan 9D Technologies & Imagination AI Full time 900,000 - 1,200,000 per year9D Technologies and Imagination AI are at the forefront of app and game publishing, delivering innovative and engaging mobile experiences to users around the globe. Our mission is to create extraordinary digital experiences that captivate and entertain, and we are committed to pushing the boundaries of creativity and technology. As a Senior Quality Assurance...
-
Quality Control
2 weeks ago
Rawalpindi, Punjab, Pakistan CLOUD DATA PVT LTD Full time 32,000 - 35,000 per yearQC Officer Job Responsibilities:Undertakes risk analysis.Completes quality assurance reviews.Analyzes data to verify information and uncover fraud.QC Officer Qualifications/Skills:Banking ExperienceExcel / word/ PDFAttention to detail.Analytical and critical thinking skillsQuantitative skillsStrong time management and multitasking skillsStrong communication...
-
Rawalpindi, Punjab, Pakistan SOURCE CODE ACADEMIA Full time 900,000 - 1,200,000 per yearService Quality ManagerFull Job DescriptionAt Source Code Academia, we are committed to delivering a consistent, high-quality, and student-centered learning experience. As a Service Quality Manager, you will play a key role in overseeing the quality of services provided to students — from communication and scheduling to academic support and feedback...
-
QA Executive
1 week ago
Rawalpindi, Punjab, Pakistan Shark Technologies 2.0 Full time 400,000 - 500,000 per yearCompany Overview:Join our dynamic team at Shark Technologies, where innovation meets passion We are a leading company dedicated to the growth of it's employees. With a commitment to excellence and a supportive work culture, we empower our employees to thrive and grow professionally.Position: QA ExecutiveLocation: Bahria Town, RawalpindiAbout the Role:As a QA...
-
Assistant HOD
1 week ago
Rawalpindi, Punjab, Pakistan SOURCE CODE ACADEMIA Full time 1,200,000 - 3,600,000 per yearWe are seeking a qualified Assistant Head of Department (HOD) / Academic Coordinator to join our Physics department at an educational institution in Bahria Town Phase 7, Rawalpindi. In this full-time, on-site role, you will work closely with the HOD to manage curriculum and maintain academic quality. Key duties include supporting departmental leadership and...
-
Rawalpindi, Punjab, Pakistan SOURCE CODE ACADEMIA Full time 900,000 - 1,200,000 per yearWe are seeking a qualified Head of Department (HOD) to lead our Biology department at an educational institution in Bahria Town Phase 7, Rawalpindi. This is a full-time, on-site role where you will manage curriculum development, academic planning, and departmental operations. Responsibilities include guiding instructional quality, overseeing lesson design...
-
Senior Finance Manager
2 weeks ago
Rawalpindi, Punjab, Pakistan Premier Choice International Full time 700,000 - 1,200,000 per yearKey ResponsibilitiesProcurement, Vendor & Contractor OversightDirect end-to-end PO review and approval, ensuring demand validation, rate/BOQ alignment, and compliance with procurement policies.Control vendor billing and payables: invoice verification against POs/GRNs/contracts, accurateERP NetSuite & Oracle posting, and monthly vendor reconciliations.Manage...
-
Rawalpindi, Punjab, Pakistan SOURCE CODE ACADEMIA Full time 900,000 - 1,200,000 per yearWe are seeking a qualified Head of Department (HOD) to lead our Chemistry department at an educational institution in Bahria Town Phase 7, Rawalpindi. In this full-time, on-site role, you will be responsible for overseeing curriculum development, maintaining academic quality, and managing the departmental team. Key duties include strategic academic planning,...
-
Rawalpindi, Punjab, Pakistan SOURCE CODE ACADEMIA Full time 900,000 - 1,200,000 per yearWe are seeking a qualified Head of Department (HOD) to lead our Computer Science department at an educational institution in Bahria Town Phase 7, Rawalpindi. This full-time, on-site position involves managing curriculum and academic operations, mentoring faculty, and maintaining high teaching standards in the field of Computer Science. Responsibilities...
Quality Assurance Manager
2 weeks ago
Job description
About the Company:
3D Lifestyle is Pakistan's largest Medical Aesthetic Center with 27+ Centers nationwide. 3D Lifestyle is a UK based international Company which is currently operating in 20 different countries. 3D Lifestyle provides Non-Surgical medical treatments like Laser hair Removal, Body Contorting, Anti Aging, Collagen facial, Hydra facial, Skin Rejuvenation, Tattoo removing etc.
Our Organizational Culture :
3D Lifestyle is a workplace where our employees are engaged and they work together on all work related projects and help where necessary. Our employees are knitted together, not separated. We embrace new ideas by our employees . We truly believe that a positive culture comes from being mindful, and respecting your coworkers, and being empathetic and that's our core belief. Hence, 3D lifestyle is definitely a workplace where there will be a smile on your face & laughter as when you are at your desk, or walking down the hallway or the moment when you stepped into the office. You hear people having conversations and having a good time in the midst of high stress level with intense focus.
3D Lifestyle is urgently looking for a Quality Assurance Manager (QA)
Education: Min. Education Masters.
Experience: 2-3 Year industry experience in managing reputable call center.
REQUIRED KEY SKILLS AND STRENGTHS
- As a call center quality assurance manager, your primary responsibility is to manage and oversee the operations of a call center team to ensure smooth and efficient customer service interactions. Your role involves overseeing a team of call center agents and providing them with guidance, support, and training as needed.
Expectations from the role of call center quality assurance manager:
- Team Management: You are responsible for managing a team of call center agents, including hiring, training, coaching, and mentoring. You set performance expectations, monitor performance, and provide feedback to ensure team members meet their goals and deliver excellent customer service.
- Call Center Operations: You oversee the day-to-day operations of the call center, including managing call queues, scheduling shifts, monitoring call volumes, and ensuring adherence to call center policies and procedures. You also handle any escalated customer issues or complaints that require higher-level resolution.
- Quality Assurance: You conduct regular quality assurance assessments of call center interactions, including call monitoring, reviewing call recordings, and providing feedback to agents to ensure quality service delivery and compliance with company policies and procedures.
- Training and Development: You provide ongoing training and development opportunities to call center agents to improve their skills, knowledge, and performance. You identify training needs and develop training plans to address any knowledge gaps or areas for improvement.
- Performance Metrics: You set performance metrics and goals for the call center team, monitor performance against these metrics, and provide regular reports to management on team performance, call center metrics, and trends. You analyze data and identify areas for improvement to enhance team performance and customer satisfaction.
- Problem Resolution: You handle complex or escalated customer issues that cannot be resolved by call center agents and work towards resolving customer complaints or inquiries in a timely and satisfactory manner. You may also liaise with other departments or teams within the organization to resolve customer issues.
- Process Improvement: You identify areas for process improvement within the call center and work with other stakeholders to implement changes that streamline operations, enhance efficiency, and improve the overall customer experience.
- Communication and Collaboration: You maintain open lines of communication with call center agents, management, and other stakeholders to ensure smooth coordination, collaboration, and alignment of goals and expectations. You also provide regular updates to management on call center operations, performance, and any issues or challenges.
- Compliance and Policy Adherence: You ensure that call center agents adhere to company policies, procedures, and regulatory requirements, such as data privacy and security, compliance with applicable laws and regulations, and adherence to call handling protocols.
- Employee Engagement: You foster a positive and inclusive work environment within the call center, promote employee engagement, motivation, and morale, and recognize and reward outstanding performance.
- Overall, as a call center supervisor, you play a critical role in managing and leading a team of call center agents to deliver excellent customer service, achieve performance goals, and ensure the smooth operations of the call center.
Location: Bahria Town Phase 7, Rawalpindi
Candidates who can join us on immediate basis would be highly preferred.
Job Type: Full-time
Ability to commute/relocate:
- Lahore: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
