Quality Assurance Manager

1 day ago

Islamabad, Islamabad, Pakistan 817e6bd5-e543-476e-8e95-4b92358906b6 Full time $40,000 - $80,000 per year

About the Role:

BlueKarrots is a Texas-based Final Expense IMO operating through an offshore telesales office. We specialize in selling Final Expense insurance policies across the U.S. through a performance-driven, compliance-focused sales model

.We are looking for an experienced and detail-oriented Quality Assurance (QA) Supervisor to lead our QA team and ensure that every sales and verification interaction meets company, carrier, and compliance standards. This role is critical in maintaining the integrity of our telesales operations, improving agent performance, and ensuring customer satisfaction through consistent quality monitoring and actionable feedback

.

Key Responsibilitie

s:
• Supervise and lead the QA team to ensure consistent and objective evaluation of all sales and verification call

s.
• Review and audit recorded sales calls to confirm adherence to company policies, compliance standards, and carrier requirement

s.
• Identify patterns, recurring compliance issues, and areas for improvement across the sales and verification processe

s.
• Collaborate with Sales Trainers and Team Leads to align QA insights with coaching, retraining, and development initiative

s.
• Maintain, update, and enhance QA scorecards to ensure fair and standardized scoring across all agent

s.
• Prepare and deliver daily, weekly, and monthly QA performance reports for management revie

w.
• Support continuous process improvement efforts by recommending updates to call scripts, rebuttals, and compliance procedure

s.
• Foster a culture of quality, accountability, and continuous improvement within the telesales environmen

t

.

What We Off

er:
• Competitive salary commensurate with experience and skill s

et.
• Performance-based incentives tied to team accuracy and compliance outcom

es.
• Career growth opportunities within a fast-paced, expanding U.S. telesales organizati

on.
• Supportive, collaborative, and quality-driven work environment that values excellence and continuous improveme

n

t.

Requireme

nts:Minimum 2–3 years of experience in Quality Assurance within a Final Expense or Life Insurance telesales environm

e

nt.

Strong understanding of U.S. insurance sales compliance standards and carrier requireme

n

ts.

Proven experience leading or supervising a QA or verification team is prefer

r

ed.

Exceptional listening, analytical, and communication skills with the ability to provide clear, constructive feedb

a

ck.

Highly detail-oriented, proactive, and capable of managing multiple priorities under tight timeli

n

es.

Proficiency with QA reporting tools, CRM systems, and call monitoring platfo

r

ms.

Ability to work U.S. business hours (evening or night shifts if offsho

r

e).

About the Com

pany:At BlueKarrots, we're more than just a call center — we're a team that helps shape the future of the Life Insurance and Final Expense industry. Every day, our professionals support top IMOs in the U.S. with outbound sales, client engagement, and back-office operat

i

ons.

What sets us apart is our focus on people. We invest in hiring and developing talent, giving our team the tools, training, and support they need to excel. When you join BlueKarrots, you're stepping into an environment that values growth, rewards hard work, and encourages you to build a long-term ca

r

eer.

Here, your skills make a real impact — for our clients, our partners, and your own suc

cess.

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