Head of IT

Strategy & Governance

• Develop and implement the IT vision and roadmap aligned with METRO's global and country-level strategic objectives.
• Engage and align IT initiatives with commercial, finance, and digital strategies/KPIs.
• Lead the digital transformation agenda of METRO Pakistan.
• Ensure adherence to Group IT governance and security policies.
• Prepare, manage, and monitor the IT & IM budget, aligned with the cost allocation model.

Operations & Infrastructure

• Ensure availability and uninterrupted functioning of IT systems, services, and infrastructure across stores, head office, and supply chain facilities.
• Oversee device inventory management and efficient end-user support.
• Ensure IT risk management, data security, and business continuity in collaboration with international IT teams.
• Supervise and drive the execution of both local and corporate IT projects and ensuring timely delivery.

Applications & Data Management

• Provide technical guidance and support on METRO business applications, including data warehousing, BI tools, and financial reporting systems.
• Ensure the accuracy, integrity, and availability of data for all business domains.
• Analyze, document, and align business IT demands with corporate systems, and propose solutions.
• Lead the deployment and optimization of corporate applications and IT/IM systems.

Vendor & SLA Management

• Manage external vendors and service providers and ensure SLA performance monitoring.
• Maintain strong partnerships with METRO international development and support teams.

People Leadership

• Lead and develop a high-performing IT team, fostering a culture of accountability, agility, learning, and innovation.

Reporting

• Prepare monthly and ad hoc financial and performance reports for regional and international IT teams.
• Oversee documentation and dissemination of SOPs for all IT processes.