General Manager Aftersales

2 weeks ago

Lahore, Punjab, Pakistan Jetour Pakistan Full time 104,000 - 130,878 per year

Key Responsibilities:

  1. After-Sales Strategy & Leadership:


• Develop and implement a national after-sales strategy aligned with company goals.


• Set annual targets for service revenue, parts sales, and customer satisfaction (CSI).


• Drive the integration of service, spare parts, and technical support into a cohesive unit.

  1. Service Network Management:


• Expand and upgrade the authorized service network across key markets.


• Ensure all service facilities comply with OEM standards (CI, equipment, manpower).


• Conduct regular audits and performance reviews of service centers.

  1. Customer Satisfaction & Quality Assurance:


• Ensure high levels of customer satisfaction through fast, fair, and effective service.


• Lead customer feedback programs and implement continuous improvements.


• Handle high-level complaints and warranty disputes professionally.

  1. Spare Parts Operations:


• Oversee parts supply chain, inventory management, and pricing strategy.


• Ensure timely availability of fast-moving and critical components nationwide.


• Monitor warehouse operations and reduce parts aging or obsolescence.

  1. Warranty & Policy Management:


• Define and manage warranty policies, claim approvals, and cost control.


• Monitor claim trends and guide engineering for product improvements.

  1. Financial & Business Performance:


• Monitor and report after-sales KPIs including revenue, profitability, retention, CSI, and efficiency.


• Optimize operational costs while improving productivity and service levels.

  1. Team Leadership & Development:


• Build and lead a high-performing after-sales team at head office and in the field.


• Set objectives, conduct performance reviews, and drive accountability.

Qualifications & Experience:


• Bachelor's degree in Mechanical/Automotive Engineering or Business.


• MBA preferred.


• 10–15 years of progressive experience in after-sales.

Key Skills:


• Strong leadership and team management


• Strategic planning and execution


• Technical knowledge of automotive systems


• Strong analytical, reporting, and budgeting skills

Interested candidates are requested to send their resumes on

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