Technical Support Engineer

1 week ago

Pakistan Motive Full time $40,000 - $80,000 per year
Who We Are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit to learn more.

Who We Are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 150,000+ customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit to learn more.

About The Role:

Technical Support Engineers (Mobile and Fleet Experience) manage, track, diagnose, troubleshoot, and identify root causes for customers in Technical Support. They also train, educate, assist, and guide other employees within Support and across the company, as needed. An important aspect is to identify and alert the necessary stakeholders on larger issues and trends, and understand the magnitude and scope of the issues before escalating directly to the Technical Lead/Engineering.

What You'll Do:
  • Exceed customer expectations in terms of quality, timeliness, documentation, resolution, and customer experience.
  • Resolve support issues related to Motive's products.
  • Investigate the source of errors/bugs using the data and tools available to us. Report inconsistencies and bugs to the Technical Lead/Engineering through Jira.
  • Assess the impact and prevalence of issues by analyzing the data to determine the root cause.
  • Utilize tools developed by the engineering team to modify erroneous user/driver data for resolving technical support issues.
  • Providing constructive feedback to Tier 1 agents for training purposes and assisting with technical questions
  • Build trusting relationships with customers by communicating openly and interactively over phone chat and emails. What We're Looking For:
  • 2 -3 years of experience in Customer Support, technical support, or software development, preferably customer-facing roles.
  • Bachelor's Degree in Computer Science/Engineering or equivalent practical experience.
  • Familiarity with the software development process and tools for a SAAS-based product.
  • Candidate must possess technical knowledge/troubleshooting skills anda willingness to learn and excel
  • Candidate should be able to perform an in-depth root cause analysis
  • Basic knowledge of SQL and Python is a plus

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here .

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

  • Spanish Technical Support Engineer

    1 week ago

    Pakistan - Remote Motive Full time $55,000 - $85,000 per year

    About the Role: Technical Support Engineers manage, track, diagnose, troubleshoot, and identify root causes for customers in Technical Support. They also train, educate, assist, and provide guidance to other employees within Support and across the company, as needed. An important aspect is to identify and alert the necessary stakeholders on larger...

  • Senior Technical Support Engineer

    1 week ago

    Pakistan - Remote Motive Full time $90,000 - $120,000 per year

    The Senior Technical Support Engineer (Senior TSE) is a highly skilled problem-solver responsible for diagnosing, troubleshooting, and resolving complex technical issues related to hardware, software, and cloud-based systems. This role serves as a key escalation point for Tier 1 and Tier 2 support teams, providing in-depth analysis, mentoring junior...

  • Technical Support Executive

    2 days ago

    Pakistan Confinality Full time 104,000 - 130,878 per year

    Job Summary:We are looking for a skilled and detail-oriented Technical Support Executive with expertise in VICIdial deployment, configuration, and support. The ideal candidate will have strong hands-on experience in setting up and maintaining VICIdial environments for outbound call center operations.You will be responsible for deploying production-ready...

  • Technical Support Specialist

    1 week ago

    Pakistan Motive Full time $40,000 - $80,000 per year

    Who We AreMotive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you...

  • Technical Support Specialist

    1 week ago

    Pakistan - Remote Motive Full time $40,000 - $80,000 per year

    About the Role: As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive's support processes and work with our team to develop and scale the Technical...

  • Search Engine Optimization

    1 week ago

    Pakistan GLOBAL PACIFIC SUPPORT Full time $60,000 - $80,000 per year

    GLOBAL PACIFIC SUPPORT is on the lookout for a dynamic Search Engine Optimization (SEO) Specialist to elevate our digital presence. In this role, you will be responsible for optimizing our website and content to enhance search engine rankings and drive organic traffic. Collaborating with cross-functional teams, you will implement innovative SEO strategies...

  • Technical Support Specialist

    1 week ago

    Pakistan Motive Technologies Full time $40,000 - $60,000 per year

    Who we are:About the Role:What You'll Do:Email, Chat and Voice Support - Answer inbound inquiries coming through Motive's support hotline, live chat feature or support email address during Pacific Standard Time business hours Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to...

  • Technical Support Specialist

    1 week ago

    Pakistan Motive Technologies Full time $40,000 - $60,000 per year

    Who we are:About the Role:What You'll Do:Provide bilingual German & English Email, Chat, and Voice Support - Answer inbound inquiries coming through Motive's support hotline, live chat feature, or support email address during European business hours Customer Service Analysis - Collect customer support requests and bugs, and relay findings to the product and...

  • L2 software support engineer

    1 week ago

    Pakistan Thinglogix Full time $90,000 - $120,000 per year

    We are looking for a highly skilled L2 Software Support Engineer to join our team and provide advanced support for AWS-based software projects. The role involves troubleshooting complex technical issues, collaborating with development teams, and ensuring smooth operations across our cloud environments.ResponsibilitiesAct as the primary point of escalation...

  • Technical Manager

    7 days ago

    Pakistan Geeks Full time 250,000 - 350,000 per year

    Job Title: Technical ManagerFull Time RemoteWe are seeking a Technical Manager to lead our Development and QA teams, driving technical execution, team performance, and continuous improvement across our software engineering functions. This role is pivotal in enabling delivery excellence by optimising team capabilities, managing engineering tools and AI...