Customer Collections Specialist

Summary

The remote Customer Collections Specialist is responsible for managing and overseeing the collection of outstanding customer payments. This role involves working closely with customers to resolve payment issues, ensuring timely collection of receivables, and maintaining positive customer relationships. The goal is to minimize bad debt and improve cash flow while providing excellent customer service. 

Job Responsibilities  

• Manage Customer Accounts: Monitor and manage customer accounts to ensure timely payment of invoices. Identify and address any issues or discrepancies in billing. 
• Collections Activities: Conduct outbound calls, send emails, and follow up with customers to collect outstanding payments. Utilize various communication methods to reach customers and resolve payment issues. 
• Customer Interaction: Serve as the primary point of contact for customers regarding payment inquiries. Provide courteous and professional assistance to customers, addressing their concerns and resolving any disputes. 
• Payment Plans: Negotiate and establish payment plans with customers who are experiencing financial difficulties. Ensure that payment plans are feasible and adhered to. 
• Documentation: Maintain accurate records of all collection activities, including customer interactions, payment agreements, and follow-up actions. Update customer accounts and ensure all information is current. 
• Reporting: Generate regular reports on collection activities, outstanding receivables, and payment status. Provide insights and recommendations to management for improving collection processes. 
• Collaboration: Work closely with the finance and accounting teams to reconcile accounts and ensure accurate billing. Collaborate with other departments to address customer issues and improve overall customer satisfaction. 
• Compliance: Ensure compliance with company policies and legal regulations related to collections. Stay updated on industry best practices and changes in regulations. 
• Other duties as assigned  

Work Environment 

This job generally operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.?The employee is occasionally exposed to a variety of extreme conditions at job sites. The noise level in the work environment and job sites can be loud.? 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• While performing the duties of this role, the employee is regularly required to sit for extended periods, communicate effectively, and actively listen. Frequent use of hands and fingers is necessary for handling, feeling, and operating technical equipment.

Position Type/Expected Hours of Work

This position occasionally requires long hours and occasional weekend work. 

Travel

No travel is required for this position.

Key Qualifications 

• Bachelor's degree, preferably in business or communications  
• 3-5 years of experience managing a customer/client services, experience or success team 
• Demonstrated ability to resolve customer issues  
• Proficiency in MS Office Suite  
• Experience in data management systems, such as Hansen or similar 
• Experience with CRM, such as HubSpot or similar 
• Strong attention to detail 
• Exhibited capability of building and maintaining relationships  
• Demonstrates understanding of the nuances of communication and interpersonal relationships 
• Flexibility and adaptability to changing requirements 

Desired Qualifications 

• 1-2 years of experience in billing or service in the energy industry 
• Experience in renewable energy 
• Experience with Procore or similar construction management software 

Novel Energy Solutions is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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