BackEnd Support Executives

5 days ago

Karachi, Sindh, Pakistan TekSoft Solutions Full time 500,000 - 1,200,000 per year

Job Title:
Back-End Support Executive (Clinical Operations) — Night Shift

Location:
Gulshan-e-Iqbal, Block 4, Karachi (Onsite)

Qualification:
MBBS required

About the Role

We support US-based physicians caring for patients in
hospitals, Skilled Nursing Facilities (SNF), Assisted Living Facilities (ALF), and home-based/telehealth
programs. As a Back-End Support Executive, you will work the
night shift
to review patient information across multiple EHRs, prepare concise clinical notes, and
escalate priority issues
to the on-call US doctor in real time (primarily via
Google Chat
voice/text).

Key Responsibilities

  • Chart Review & Data Abstraction
  • Review admission notes, progress notes, vitals, I/O, labs, imaging, and orders across different EHRs.
  • Track trends in
    vitals, labs, and test results
    (e.g., BP/HR/SpO₂, CBC/CMP, troponin, INR, A1c, renal panel).
  • Clinical Documentation
  • Draft clear clinical notes
    in the EHR aligned to patient condition and physician directives.
  • Add encounter information
    and update problem lists/medication lists/allergies after physician visits.
  • Maintain accurate
    time-stamped logs
    of all actions taken and communications sent/received.
  • Triage & Escalation
  • Prioritize and escalate
    abnormal findings to the US physician according to the escalation matrix (e.g., critical labs, significant vitals deviation, rapid clinical changes).
  • Summarize cases succinctly (chief issue → pertinent findings → objective data → current status → requested action).
  • Communication
  • Work directly with US physicians via Google Chat (voice notes + text)
    ; capture and implement instructions precisely.
  • Coordinate with internal teams to resolve EHR access issues, missing data, or documentation gaps.
  • Compliance & Quality
  • Adhere to HIPAA/PHI confidentiality, organizational SOPs, and documentation standards.
  • Meet SLAs and quality targets for
    accuracy, completeness, and turnaround time
    .

Required Qualifications & Skills

  • MBBS
    (mandatory).
  • Comfortable working
    night shifts
    aligned to US hours.
  • Strong grasp of
    medical terminology
    , clinical reasoning, and basic interpretation of vitals/labs.
  • Excellent
    written and verbal communication
    in English; crisp, structured clinical summaries.
  • High
    attention to detail
    , reliability, and sound
    decision-making
    under time constraints.
  • Hands-on with
    EHR systems
    (any), Google Workspace (Docs/Sheets), and
    Google Chat
    .
  • Fast, accurate typing; disciplined task tracking and follow-through.

Nice to Have

  • Prior experience in
    clinical operations, hospitalist programs, RPM/CCM
    , or back-office physician support.
  • Familiarity with US payer/clinical workflows and common EHRs (e.g., Epic, PCC, Athena, eCW, Elation, etc.).

Shift, Employment Type & Location

  • Shift:
    Night (US hours) — exact schedule shared during interviews.
  • Type:
    Full-time, onsite.
  • Office:
    Gulshan-e-Iqbal, Block 4, Karachi.

Performance KPIs (what success looks like)

  • Documentation accuracy & completeness.
  • Turnaround time from data review to escalation.
  • Adherence to escalation matrix and SOPs.
  • Communication clarity and responsiveness.
  • Compliance (HIPAA/PHI) and zero data-handling incidents.

What We Offer

  • Structured onboarding with SOPs, escalation matrix, and EHR workflows.
  • Continuous coaching and clear growth paths in clinical operations.
  • Market Competitive Salary
  • Health Insurance
  • Door to Door Pick and Drop for female candidates.

How to Apply

Send your
CV
and a short note on relevant experience to

with subject:

  • Back-End Support Executive (Night Shift) — MBBS
    .

Or apply directly on LinkedIn

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