Desktop Support

1 day ago

HyderabadSecunderabad Madhapur, Pakistan Reventum Solutions Full time 250,000 - 750,000 per year
Company: Reventum Experience: 0-2 years Mode: Onsite Location: HyderabadNight Shift:6:30PM to 3:30AM
Key responsibilities
  • Provide technical support and guidance for desktop hardware and software
  • 1+ year of Experience with networking, routing, switching, Windows 11 Installation, LAN cables, Biometric fingerprint, Microsoft Outlook configurations, VOIP Phone lines configurations
  • Diagnose and resolve technical issues related to desktop computers, peripherals, and network connectivity
  • Collaborate with other IT teams to escalate and resolve complex technical issues
  • Maintain and update documentation for desktop configurations and troubleshooting procedures
  • Assist in managing user accounts, permissions, and access rights
  • Manage hardware inventory and maintenance tasks
  • Respond to and resolve help desk tickets in a timely manner
  • Conduct regular system and security updates
  • Train and educate users on basic IT troubleshooting and best practices

Required qualifications
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Proven experience in desktop support or a similar technical role
  • Proficiency in Windows and Mac operating systems
  • Strong knowledge of hardware components and peripherals
  • Excellent troubleshooting and problem-solving skills
  • Good understanding of network protocols and configurations
  • Excellent communication and interpersonal skills
  • Adaptability and willingness to learn new technologies and tools
  • Strong attention to detail and organizational skills
  • Ability to work independently and in a team environment
  • Commitment to delivering exceptional customer service

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