Customer Service Specialist

1 day ago
Lahore, Punjab, Pakistan Cloting Full-time
Company Description Cloting is an apparel and fashion company originally based in Trimurti Nagar, Parbhani, Maharashtra, India, focused on creating clothing that combines style, comfort, and affordability. The company serves a diverse customer base and aims to deliver a positive shopping experience through quality products and attentive service. Cloting values reliability, customer care, and consistent product standards, making service excellence a core part of its brand. Team members are encouraged to contribute ideas that improve customer experience and streamline store operations. The environment is fast-paced, customer-focused, and offers opportunities to grow skills in retail and service. Role Description The Customer Service Specialist is a full-time, on-site role based in Lahore, responsible for supporting customers throughout their shopping journey. Daily tasks include greeting customers, answering product and order inquiries in person and over the phone, resolving complaints, and ensuring issues are handled promptly and respectfully. The role involves maintaining accurate records of customer interactions, coordinating with sales and inventory teams to address product availability, and following up to ensure customer satisfaction. The specialist will also help manage returns and exchanges, provide guidance on sizing and styles, and uphold company policies and service standards. This position requires consistent professionalism, clear communication, and a strong focus on delivering a positive in-store and phone experience. Qualifications
• Strong Customer Support and Customer Service skills, with the ability to handle inquiries and issues calmly and professionally.
• Experience focused on Customer Satisfaction and Customer Experience, ensuring interactions are respectful, helpful, and outcome-oriented.
• Excellent Phone Etiquette, including clear communication, active listening, and courteous behavior during calls.
• Effective verbal and written communication skills in relevant local languages and English.
• Ability to work on-site full-time in Lahore, including flexibility for weekends or peak retail hours as needed.
• Proven problem-solving skills, attention to detail, and the ability to manage multiple customer requests at once.
• Prior experience in retail, apparel, or fashion customer service is preferred but not required.
• Basic computer literacy for handling customer records, point-of-sale systems, and order tracking.

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