Customer Care Professional

Placement Associate (x5) Frontline Social Care – Aetheria Group Islamabad (G-10 Office Based) Full-Time | Monday–Friday | Late Shift Aligned to UK Hours

About the Role
Frontline Social Care is seeking two exceptional individuals to join our Islamabad office and undertake structured training to become Associate Safer Recruitment Officers supporting English Local Authorities (Councils) and Support Workers across the United Kingdom. We welcome applications from graduates and professionals with backgrounds in social care, nursing, mental health, education, psychology, therapeutic services, charity, or related caring professions. This is a career-defining opportunity for high-calibre individuals who wish to build expertise in the English health and social care sector. You will receive comprehensive and structured training to develop specialist knowledge in:
• Local Authority care packages
• Children’s residential care (Ofsted-regulated environments)
• Safer Recruitment agency workforce onboarding (Support Workers and Registered Mental Health Nurses)
• Compliance within UK safeguarding, governance, and regulatory frameworks Your work will directly support children and young people living in England from diverse global communities, many of whom have experienced significant adversity and require therapeutic, trauma-informed care to achieve safe, stable, and positive outcomes. This is not a transactional role. It is a mission-driven position within a highly regulated and purpose-led organisation.

Working Hours
This position is aligned to UK business hours (08:30–17:30 GMT). Depending on UK daylight saving time, the equivalent Pakistan Standard Time shift will be:
• 12:30–21:30 PKT (Winter)
• 13:30–22:30 PKT (Summer) Candidates must be comfortable working this fixed late shift, Monday to Friday. Location This is a fully office-based role at our modern, high end Islamabad office in F-11 in the same building as Rove. Due to the regulated nature of our work with children, Local Authorities, NHS partners, police constabularies, and statutory bodies, remote or hybrid working is not available for this position. About You We are seeking intelligent, emotionally aware, fast-thinking individuals with exceptional written and spoken English. Minimum

requirements:
• Bachelor’s degree (graduates only) or professionals with backgrounds in social care, nursing, mental health, education, psychology, therapeutic services, charity, or related caring professions
• Outstanding English grammar, articulation, and professional communication skills
• Strong analytical ability and meticulous attention to detail
• Confidence working with international stakeholders
• Professional maturity and ethical judgement Desirable background:
• Academic qualification in health, social care, psychology, nursing, education, or related discipline
• Experience working with children or young people (education, charitable organisations, residential care, mental health, acute or community services)
• Understanding of safeguarding or regulated environments You must demonstrate integrity, resilience, and a solution-focused mindset. Our team operates with high emotional intelligence and a strong moral compass; cultural alignment is essential. About Frontline Social Care Frontline Social Care is a purpose-driven provider of regulated care workforce services and trauma-informed therapeutic support solutions for children and young people within residential settings across England and the wider UK public sector. We work in close partnership with English Local Authorities, NHS organisations, police constabularies, and statutory bodies to deliver safe, compliant, and ethically governed placements. Our work supports children and young people with complex needs from diverse global communities who are living within the English care system, enabling safe, stable, and positive outcomes. Our Core Operational Focus
• Delivering high-quality care placements and structured support arrangements within children’s residential homes.
• Onboarding agency Support Workers and Registered Mental Health Nurses to fulfil statutory Local Authority and NHS contractual requirements.
• Operating rigorous safeguarding, governance, and compliance frameworks aligned to UK regulatory standards.
• Adhering strictly to Safer Recruitment principles to ensure all workers are vetted, onboarded, and deployed safely, professionally, and in full regulatory compliance.
• Collaborating with multi-agency partners to promote continuous improvement, ethical practice, and child-centred care delivery. We maintain formal contractual relationships with English Local Authorities under clearly defined obligations for quality assurance, safeguarding excellence, and risk-managed service delivery. Our Partners Include
• Local Authority Children’s Services
• NHS organisations and clinical networks
• Police constabularies and criminal justice partnerships
• Regulatory bodies including Ofsted and the Care Quality Commission
• Independent auditors and governance partners such as PwC and Forvis Mazars
• Third-sector organisations committed to child welfare and safeguarding Our work demands precision, professionalism, and unwavering integrity. We place safeguarding at the centre of everything we do, ensuring that every placement and workforce deployment meets the standards expected by commissioners, inspectors, and the children and young people we are privileged to support. About Aetheria Group Frontline Social Care forms part of Aetheria Group, an international organisation delivering critical services across health and social care, workforce, infection control, technology, finance, and public sector environments. Across the Group we:
• Provide NHS insourcing services across England, Scotland, and Wales through Frontline Insourcing
• Deliver in-estate and virtual diagnostics, specialist medicine, surgery, and elective pathways through Frontline Insourcing
• Support NHS capacity recovery through governance-driven, productivity-focused models
• Operate virtual neurodevelopmental and specialist clinical pathways through Frontline Insourcing
• Supply temporary workforce solutions to major infection control and acute healthcare organisations through Frontline Health Professionals
• Deliver technology, finance, accounting, and digital marketing services globally through BoS From Turkey to England, from Pakistan to Cyprus, and Wales, our infrastructure is international, but our governance standards are rooted in UK regulatory excellence. Within Aetheria Group, you benefit from:
• A dedicated recruitment and onboarding function
• Proprietary technology platforms
• Senior operational leadership
• An experienced onboarding, compliance, finance and accounting, placement, technology, management, bids and tenders’ team
• Access to international health and social care professionals, directors, and strategic partners We are now in our seventh year of operations and continue to grow. Culture & Environment Our Islamabad office is modern, structured, and professionally managed. We foster:
• Equal opportunity and inclusive recruitment practices
• High emotional intelligence across teams
• Ethical leadership and strong governance culture
• A balanced, respectful workplace environment We view work as a meaningful extension of life, not merely a time-keeping exercise. We seek colleagues who want to build a long-term career with purpose, not simply a job. Benefits
• Competitive salary (dependent on experience)
• Company pension contribution
• Planned and unplanned leave within structured benefits package
• Modern office environment in F-11
• Company social activities
• Vocational and formal professional development programmes
• Ongoing structured training in UK health and social care regulation Equal Opportunities Frontline Social Care and Aetheria Group are Equal Opportunity Employers. We are committed to creating an inclusive environment for all colleagues and welcome applications from individuals of all backgrounds, regardless of gender, ethnicity, religion, disability, or age. All recruitment decisions are based on merit, capability, and alignment with our organisational values. If you are a graduate seeking a purposeful international career supporting children and young people through highly regulated UK public sector partnerships, we invite you to apply.