Customer Service Representative

11 hours ago

Rawalpindi, Punjab, Pakistan Signature Works Full-time
We’re hiring a Customer Service Representative to join our team at Signature Works in Bahria Town Phase 8, Rawalpindi. This is an on-site position for someone who communicates clearly, handles customers professionally, and can stay organized while managing day-to-day support conversations. Position: Customer Service Representative

Location:
Bahria Town Phase 8, Rawalpindi

Job Type
Full-time, On-site Weekly Off: Monday What you’ll be doing:
• Responding to customer queries through chat, email, and other support channels
• Helping customers with their questions and resolving issues professionally
• Following up on ongoing customer cases when required
• Coordinating with the internal team to resolve customer concerns
• Maintaining clear and accurate communication with customers
• Keeping support records and updates organized What we’re looking for:
• Strong written and spoken English
• Good communication and interpersonal skills
• Professional and customer-focused attitude
• Ability to work independently and manage multiple conversations
• Good computer and internet skills
• Reliable, punctual, and comfortable working the evening shift
• Previous customer service or e-commerce experience is a plus We’re looking for someone who takes ownership of customer conversations instead of simply sending scripted replies. If you’re interested, send your CV via LinkedIn DM or comment below and we’ll get in touch.
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