Chat Support Agent
3 weeks ago
Lahore Allama Iqbal Town, PPB, Pakistan
Shopin ecom
Full-time
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Chat Support Agent Allama Iqbal Town Office. Responsible for acting between our customers and the respective client. Assists Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other queries. Escalate to the relevant team internally and/or externally.
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Key Responsibilities
*
- Prompt chat & email response to customers
- Provide real-time support
- Document each customer’s question or problem as well as the resulting answer or solution
- Email coordination with customers
- Escalating to relevant team(s) internally and/or externally *Job Specification:*
- Minimum Intermediate or above
- Good communication (verbal & written)
- Proficiency with MS Office, particularly MS Excel
- Flexibility
- Customer-centric attitude
- Adaptability
Job Type
Full-time Pay: Rs 55,000.00 to Rs 75,000.00 per month Application Question(s):
- Will you be able to reliably commute to our Allama Iqbal Town Lahore office for this role and work remotely all over the Pakistan?
Experience:
- Fresher eligible to apply, but 2 years exprience Preferred Language:
- Urdu
- English Shift Timing:
- Morning 10:00 am to 06:00 pm
- Evening 06:00 pm to 02:00 am
- Night 02:00 am to 10:00 am Work
Location:
In-person and remote Pay: Rs55,000.00
- Rs75,000.00 per month Work
Location:
In person
Key Responsibilities
*
- Prompt chat & email response to customers
- Provide real-time support
- Document each customer’s question or problem as well as the resulting answer or solution
- Email coordination with customers
- Escalating to relevant team(s) internally and/or externally *Job Specification:*
- Minimum Intermediate or above
- Good communication (verbal & written)
- Proficiency with MS Office, particularly MS Excel
- Flexibility
- Customer-centric attitude
- Adaptability
Job Type
Full-time Pay: Rs 55,000.00 to Rs 75,000.00 per month Application Question(s):
- Will you be able to reliably commute to our Allama Iqbal Town Lahore office for this role and work remotely all over the Pakistan?
Experience:
- Fresher eligible to apply, but 2 years exprience Preferred Language:
- Urdu
- English Shift Timing:
- Morning 10:00 am to 06:00 pm
- Evening 06:00 pm to 02:00 am
- Night 02:00 am to 10:00 am Work
Location:
In-person and remote Pay: Rs55,000.00
- Rs75,000.00 per month Work
Location:
In person