Healthcare Outreach Representative
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Job Description
Work mode: Remote, Pakistan
Employment type: Full-time, fixed monthly salary
Shift: Night shift, Monday to Friday, about 6:00 PM to 3:00 AM Pakistan time (US Eastern Time business hours). Shift times move one hour later when US daylight saving time ends.
About Medcare
Medcare is a US healthcare company that helps Medicare patients aged 65+ get support with everyday needs that affect their health, including transportation, utility costs, groceries, medication costs and paperwork. Through our Community Health Integration (CHI) program, patients are paired with a dedicated case worker who guides them every step of the way.
About the Role
This is a full-time calling role. You will spend your entire shift making outbound calls to US healthcare and senior care organizations, introducing Medcare's services and helping these organizations refer patients who could benefit from our support.
Responsibilities
- Make outbound calls throughout the entire shift to US doctor's offices, nursing homes, home health agencies and senior centers.
- Clearly explain Medcare's services and how patient referrals work.
- Build and maintain ongoing relationships with office managers, social workers and care coordinators.
- Guide partner organizations through our online referral process.
- Follow up consistently with contacts and track every call and outcome in our system.
- Meet daily and weekly call activity goals.
Requirements
- Excellent spoken and written English, clear and professional on the phone.
- At least 1 year of outbound calling, sales or customer service experience with US clients.
- Comfortable making a high volume of cold calls for the full shift.
- Able to work night shift consistently, Monday to Friday.
- Reliable high-speed internet, a laptop or computer, a quality headset and a quiet workspace.
- Backup power (UPS or generator) for load shedding.
- Organized, self-motivated and able to work independently.
Preferred
- Experience in US healthcare, Medicare or senior care.
- Experience with CRM systems.
Compensation
Fixed monthly salary, negotiable based on experience.
Job Specification
Required skills
- Cold Calling
- Outbound Sales
- B2B Sales
- English Communication (Fluent)
- Telephone Etiquette
- Relationship Building
- Lead Generation
- Customer Service
- CRM Data Entry
- Time Management
Optional / nice to have
- US Healthcare
- Medicare
- Healthcare Sales
- Appointment Setting
- Salesforce / HubSpot (or other CRM)
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