Front Office Receptionist
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Company Description
Aban Guest Houses provides comfortable, well-managed lodging with a focus on clean facilities, safety, and courteous service. The guest houses aim to offer a welcoming environment for guests stays, serving a diverse range of visitors. Staff members are encouraged to maintain high standards of hospitality and professionalism. Teamwork, reliability, and respectful interactions with guests and colleagues are central to daily operations.
Role Description
The Front Office Receptionist is responsible for managing the reception area, greeting guests, and providing a friendly and efficient check-in and check-out experience. Daily responsibilities include answering phone calls, responding to inquiries, managing bookings and reservations, maintaining guest records, and coordinating with housekeeping and other staff to meet guest needs. The role also involves handling payments, providing information about facilities and local services, and resolving basic guest issues in a professional manner. This is a full-time, on-site role based at Aban Guest Houses in Peshawar.
Qualifications
- Strong customer service and communication skills to interact effectively with guests and team members.
- Proficiency in phone etiquette and core receptionist duties, including managing calls and visitor inquiries.
- Experience or familiarity with front office operations, such as reservations, check-in/check-out, and record-keeping.
- Basic computer skills and the ability to learn reservation or property management software.
- Organizational skills, attention to detail, and the ability to multitask in a busy environment.
- Professional appearance, punctuality, and a reliable work ethic.
- Ability to communicate in English and local languages commonly used in Peshawar.
- Prior experience in hospitality or a front desk role is preferred but not mandatory; relevant training or certification is an advantage.
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Peshawar City Tehsil, Khyber Pakhtunkhwa, Pakistan Aban Guest Houses Full-time PKR 300,000 - PKR 520,000 ContractAban Guest Houses in Peshawar seeks a Front Office Receptionist to warmly welcome guests, manage check-ins and check-outs, answer calls, respond to inquiries, and coordinate with housekeeping to ensure smooth stays.You will handle reservations, maintain guest records, process payments, provide information on local services, and resolve basic issues...
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