Insurance Operations Coordinator

Personal Lines Insurance Support Specialist

Position

Personal Lines Insurance Support Specialist

Employment Type

Full-Time | Remote

About EDGE

EDGE is building a bridge between top global talent and innovative companies shaping the future of healthcare. We connect exceptional professionals with organizations developing transformative solutions across healthcare, insurance, and emerging health technologies.

Role Summary

We are seeking a detail-oriented Personal Lines Insurance Support Specialist to support a US-based insurance agency. The ideal candidate will have hands-on experience with Personal Lines insurance, quoting across multiple carrier platforms, and handling day-to-day policy administration. This role requires excellent communication skills, strong organizational abilities, and a customer-first mindset.

Key Responsibilities

• Process new business, policy renewals, endorsements, and cancellations.
• Assist with Certificates of Insurance (COIs) and policy documentation.
• Process customer payments and maintain accurate policy records.
• Answer inbound customer calls and respond to policy-related inquiries.
• Perform administrative tasks including filing, document management, and data entry.
• Communicate professionally with clients, insurance carriers, and internal teams.
• Ensure timely and accurate processing of insurance requests while maintaining compliance.

Requirements

• Ability to work US business hours (schedule to be confirmed).
• Minimum 1–2 years of experience in US Personal Lines Insurance.
• Experience handling renewals, cancellations, endorsements, payments, and COIs.
• Strong verbal and written English communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency with Microsoft Office and insurance agency management systems.

Required Qualifications

• 1–2+ years of experience in US Personal Lines Insurance.
• Hands-on experience with quoting multiple insurance carriers.
• Experience in policy servicing and back-office insurance operations.
• Strong attention to detail and accuracy.
• Ability to work independently in a fast-paced environment.

Preferred Qualifications

• Experience supporting a US-based insurance agency.
• Familiarity with Agency Management Systems (AMS) such as Applied Epic, EZLynx, HawkSoft, AMS360, or similar platforms.
• Customer service or call center experience within the insurance industry.

Ideal Candidate

• Has solid experience in US Personal Lines Insurance.
• Is confident communicating with clients and insurance carriers.
• Is organized, dependable, and detail-oriented.
• Can efficiently manage multiple administrative and customer service tasks.
• Is looking for a long-term remote career opportunity.

Talent Boilerplate

At Edge, we're on a mission to create a world where geographic borders are no longer a barrier to full-time employment and fair wages. That's why we've built a global hiring network that connects exceptional talent with innovative companies across North America.

The Edge Talent Network is a community of world-class professionals where you can unlock your potential, showcase your expertise, and build a meaningful global career.

Equal Opportunity Employer Statement

Edge is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other characteristic protected by applicable law.