Customer Care Specialist
3 months ago
WHAT WILL IT BE LIKE TO WORK IN THE CUSTOMER CARE CENTER?
Your day begins with reviewing shipment status details + new customer orders for completeness. You will then work with our operational care teams and/or other overseas offices to ensure all operational delivery tasks are achieved as per the customer promise. Every day will be different but will always focus on the customer. During your day you will interact regularly with your customers via different media to solve challenges, give advice while offering rates + options for future bookings. You will often attend meetings with your colleagues to discuss our customer promise key performance measurements + brainstorm about options for improvements. Your analysis of your own customer portfolio against these measurements will be a critical input to each of these discussions.
Your Skills and ExperiencesPrior Experience in the relevant field
Tech savvy
Relevant educational qualifications
Communication Skills
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