Customer support Engineer

4 weeks ago


Gujrat, Punjab, Pakistan TouchPoint (Pvt) Ltd. Full time

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TouchPoint (Pvt.) Limited is a leading name in Pakistan's financial technology landscape, specializing in self-service solutions since 2007. The company is committed to enhancing the accessibility and reliability of financial services, with a focus on revolutionizing banking services across Pakistan. TouchPoint builds strong relationships with customers, understands their challenges, and offers innovative solutions to address current and future needs.

Role Description

This is a full-time on-site Customer Support Engineer role located in Gujrāt. The Customer Support Engineer will be responsible for providing troubleshooting, technical support, field service, and effective communication with customers. The role involves resolving customer technical issues, ensuring smooth operation of self-service solutions, and maintaining high levels of customer satisfaction.

Qualifications

  • Customer Support and Technical Support skills
  • Troubleshooting and Field Service abilities
  • Experience in providing customer support in a technical environment
  • Ability to work well under pressure and in a fast-paced environment
  • Technical degree or certification is a plus
  • Experience in the financial technology industry is beneficial

Apply at: jobs@touchpoint.pk before May 20,2025

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology

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