Social Media Marketing Specialist

4 weeks ago

Lahore, Punjab, Pakistan Together Full time

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Together Group of Companies, established in 2002, is dedicated to delivering practical and enduring results while equipping our clients to grow and lead. Our implementation specialists collaborate with clients to develop strategic solutions, address sustainability issues, and enhance leadership and workforce skills. Together is driven by a group of social entrepreneurs who believe that a community can only thrive if non-profits, donors, and beneficiaries are collectively strengthened to benefit society as a whole, instead of a few individuals.

Role Description

1.Respond to customer queries and issues via handling our client's official WhatsApp Numbers, email and other social media platforms in a timely and professional manner ensuring prompt and effective resolution of their queries and issues.

2.Understand and effectively communicate information about the company's products or services to customers.

3.Document each customer's question / problem and maintain accurate records of customer interactions.

4.Stay up-to-date on product knowledge and company policies to provide accurate information to customers.

5.Prepare and submit regular reports to management for approvals and updates on customer interactions, issues resolved and overall performance indicators.

6.Manage and schedule posts across social media platforms using Meta Business Suite.

7.Boost posts and track performance via Meta Business Suite to optimize reach.

8.Run and manage Meta ads, monitor performance, and adjust strategies based on data.

Qualifications:

  • Bachelor's degree in BBA, Mass Communication or related field.
  • Good communication and follow up skills.
  • Knowledge of using social media platforms (WhatsApp, Facebook, Instagram, LinkedIn).
  • Proficient in using Meta Business Suite, running & managing Meta ads
  • Proficiency with MS Office particularly MS Excel.
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionMarketing and Sales
  • IndustriesVenture Capital and Private Equity Principals

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