Instructional Designer

2 weeks ago

Lahore, Punjab, Pakistan Motive Full time

About the Role:

As an Instructional Designer for the enablement team, you will play a crucial role in enhancing the competencies of new and existing employees, enabling them to provide exceptional Post Sales Operations goals along with overseeing other areas such as Tier1, Technical Support, Customer Success and Implementation and achieve performance goals in alignment with the company's core values. You will be responsible for performing training needs assessments on new processes and policies, designing and delivering training curriculum and learning materials. This position plays a key role in equipping the team with the skills and knowledge necessary to be successful and ultimately, delivering an exceptional customer service experience.

What You'll Do:

  1. Create and update training content on the platforms that are currently being utilized in the company.
  2. Create training materials, including e-learnings, presentations, manuals, and job aids, to support the training curriculum and ensure consistent delivery of content.
  3. Report to leadership on the effectiveness of the created content and how it is being used by the internal employees.
  4. Collaborate with leadership and subject matter experts to ensure training materials and programs are up-to-date and aligned with the latest policies, procedures, and industry best practices.
  5. Deliver comprehensive training programs for new and existing employees, focusing on professional services, product knowledge, system usage, and the tools being used.
  6. Conduct interactive and engaging training sessions in a virtual classroom setting to facilitate learning and skill development.
  7. Conduct refresher training sessions to reinforce learning and update employees on new products, services, or policy changes.
  8. Assess training needs and identify knowledge gaps through performance evaluations and feedback from leadership.
  9. Stay informed about emerging trends and technologies in the software as a service, transportation, and call center industry, continually enhancing personal knowledge and skills to deliver effective training.
  10. Maintain accurate training records, including attendance, evaluations, and training outcomes, to track individual and team performance and identify training needs.

What We're Looking For:

  1. Bachelor's degree in a relevant field or equivalent work experience in the IT industry.
  2. 2+ years in Instructional Designing, training, or learning and development.
  3. Proven experience as an Instructional Designer.
  4. Proficiency in creating and sharing content using tools such as Articulate RISE, Lessonly, or similar.
  5. Excellent communication and presentation skills, with the ability to convey complex information clearly and concisely.
  6. Strong interpersonal skills – capable of establishing rapport and credibility with learners at all levels.
  7. Adaptable and flexible approach to training, adjusting methods and content to accommodate different learning styles and needs.
  8. Patience, empathy, and a passion for developing others' skills and abilities.
  9. Analytical mindset, with the ability to assess training needs, analyze performance data, and identify areas for improvement.
  10. Effective time management and organizational skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
  11. Fluent in spoken and written English is required.
  12. A strong understanding of adult learning needs is necessary in order to make strong recommendations for a consistent cycle of improvement.
  13. Familiarity with the IT Industry and latest technological trends.
  14. Experience in software as a service or transportation industry is a plus.
  15. Experience with Salesforce is a plus.
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