Microsoft Dynamics Engineer

1 week ago

Lahore, Punjab, Pakistan codeninjaconsulting Full time

1 day ago Be among the first 25 applicants

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Job Overview:

Job Overview:

We are seeking an experienced Microsoft Dynamics Engineer - CRM to support the implementation, customization, and optimization of CRM solutions for our esteemed client in the banking domain. This role is based in Riyadh and demands a proactive CRM professional with strong domain knowledge, CRM platform expertise, and business stakeholder engagement capabilities.

Key Responsibilities:

  • CRM Implementation & Customization
    • Configure, customize, and maintain Microsoft Dynamics CRM to suit banking-specific requirements
    • Develop and optimize workflows, dashboards, reports, and custom fields aligned with retail/corporate banking needs
  • Domain-Driven CRM Design
    • Apply domain expertise to design CRM workflows related to KYC, customer onboarding, loan origination, and compliance processes
    • Support CRM integration with banking systems like Temenos, Finacle, and payment gateways
  • Stakeholder Engagement
    • Collaborate with sales, marketing, risk, and compliance teams to gather and translate requirements into technical solutions
    • Document user stories, functional specifications, and process improvements
    • Drive user adoption through training, demos, and documentation

    Requirements

    Must-Have Skills & Qualifications: 6+ Years of Experience
    • Banking Domain Expertise
    • Proven track record with CRM systems in the banking, fintech, or financial services industries
    • Solid understanding of core banking processes and compliance workflows
    • CRM Platform Proficiency
    • Hands-on experience with Microsoft Dynamics (preferred) or Salesforce
    • Ability to design and customize CRM functionalities to meet banking-specific business requirements
    • Business Analysis & Stakeholder Management
    • Skilled in requirements gathering, process documentation, and solution mapping
    • Strong interpersonal and communication skills for cross-functional collaboration

    Good-to-Have Skills:
    • Technical Integration Knowledge
    • Understanding of CRM integrations with core banking platforms, payment gateways, and BI tools such as Power BI or Tableau
    • Certifications
    • CRM certifications (e.g., Microsoft Dynamics 365, Salesforce Administrator)
    • Business analysis or banking certifications (CBAP, PMI-PBA, AML, GDPR) are an added advantage
    • Advanced Data Analysis
    • Proficiency in Excel tools: Power Query, Power Pivot, VLOOKUP and other functions for data-driven reporting

    Additional Details:
    • The position is onsite in Riyadh
    • Candidates must be able to join within 4 weeks
    • Strong communication and problem-solving skills are essential
    Seniority level
    • Seniority levelMid-Senior level
    Employment type
    • Employment typeFull-time
    Job function
    • Job functionInformation Technology
    • IndustriesIT Services and IT Consulting

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