
Customer Service Representative
1 week ago
Abnotix Solutions is currently seeking a dedicated and customer-focused individual to join our team as a CSR. As a CSR, you will be responsible for providing assistance and resolving inquiries related to our telecommunications products and services.
Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Escalate complex technical issues to appropriate departments for resolution.
- Meet or exceed performance targets, including call handling metrics and customer satisfaction ratings.
Requirements:
- High school diploma or equivalent; degree preferred.
- Able to work in Evening and Night Shift.
- Previous experience in a customer support or technical support role, preferably in the telecommunications industry (0-2 years).
- Strong communication skills, both verbal and written.
- Excellent problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Familiarity with telecommunications products and services.
- Proficiency in basic computer applications.
Other Job Details:
- Number of Positions: 10.
- Urgent Hiring: Yes.
- Shifts: Evening/Night.
- Timings: 4:00 PM - 11:00 PM / 11:00 PM - 6:00 AM.
- Days: Monday to Saturday.
- Working Hours: 7.
- Location: North Nazimabad, Block-K, Karachi, Pakistan.
- Should be fluent in English language.
- Team player.
- Innovative.
- Performance management.
Information Technology and Services - Karachi, Pakistan
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