Customer Service Representative

4 weeks ago


Karachi, Sindh, Pakistan Abnotix Solutions Full time

Abnotix Solutions is currently seeking a dedicated and customer-focused individual to join our team as a CSR. As a CSR, you will be responsible for providing assistance and resolving inquiries related to our telecommunications products and services.

Responsibilities:

  1. Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  2. Escalate complex technical issues to appropriate departments for resolution.
  3. Meet or exceed performance targets, including call handling metrics and customer satisfaction ratings.

Requirements:

  1. High school diploma or equivalent; degree preferred.
  2. Able to work in Evening and Night Shift.
  3. Previous experience in a customer support or technical support role, preferably in the telecommunications industry (0-2 years).
  4. Strong communication skills, both verbal and written.
  5. Excellent problem-solving abilities and attention to detail.
  6. Ability to multitask and prioritize in a fast-paced environment.
  7. Familiarity with telecommunications products and services.
  8. Proficiency in basic computer applications.

Other Job Details:

  1. Number of Positions: 10.
  2. Urgent Hiring: Yes.
  3. Shifts: Evening/Night.
  4. Timings: 4:00 PM - 11:00 PM / 11:00 PM - 6:00 AM.
  5. Days: Monday to Saturday.
  6. Working Hours: 7.
  7. Location: North Nazimabad, Block-K, Karachi, Pakistan.
Job Specification
  1. Should be fluent in English language.
  2. Team player.
  3. Innovative.
  4. Performance management.

Information Technology and Services - Karachi, Pakistan

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