Expert, Quality

4 weeks ago

Lahore, Punjab, Pakistan Delivery Hero SE Full time

Company Description

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently

foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Join our Logistics team to lead rider compliance initiatives across Pakistan. Drive fraud prevention, reduce cash loss, and align operational processes with company goals—ensuring compliance without compromising rider or customer experience.

Key Responsibilities

  • Lead the execution of rider compliance strategies tailored for the Pakistan market, ensuring alignment with business objectives.
  • Develop and enforce rules to minimize fraud and reduce cancellation-related costs, while upholding service standards.
  • Conduct compliance-focused analyses to identify high-risk behaviors, fraudulent activities, and cash loss trends.
  • Design and maintain automated alerts and dashboards to monitor rider performance, compliance breaches, and operational anomalies.
  • Align operational processes with the company's cost reduction and service improvement goals, creating scalable and data-backed solutions.
Qualifications
  • 1-2 years in logistics, operations roles or tech role.
  • Proficient in SQL, Excel, and visualization tools (Tableau, Power BI, Looker).
  • Strong analytical and stakeholder management skills.
  • Detail-oriented, proactive, and adaptable to fast-paced environments.
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